RecruitMyMom: Client Experience Administrator  – Permanent

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RecruitMyMom Client Experience Administrator Vacancy 2026 – Permanent Financial Services Opportunity in Claremont, Cape Town

RecruitMyMom is currently recruiting a Client Experience Administrator for a permanent position based in Claremont, Cape Town, Western Cape. This is an excellent opportunity for experienced professionals in client onboarding, KYC, FICA compliance, AML, banking operations, and financial administration to join a dynamic financial services environment.

The successful candidate will play a key role in ensuring a smooth onboarding experience for both individual and corporate clients while maintaining compliance with South African financial regulations. If you have excellent administrative skills, strong attention to detail, and experience working in a regulated financial environment, this could be the ideal career opportunity.

Position Details

  • Position: Client Experience Administrator
  • Company: RecruitMyMom
  • Reference Number: ZR_17139_JOB
  • Location: Claremont, Cape Town, Western Cape
  • Employment Type: Permanent
  • Working Hours: Full-time with flexibility
  • Workplace: Office-based
  • Industry: Financial Services
  • Salary: Negotiable
  • Date Posted: 10 July 2026

About the Role

As the Client Experience Administrator, you will coordinate the complete client onboarding journey, ensuring all regulatory requirements are met before clients are approved. You will work closely with banking partners, compliance teams, relationship managers, and clients to facilitate efficient account opening and maintain high service standards.

This position requires someone who can balance compliance responsibilities with excellent customer service while managing multiple administrative processes accurately.

Main Responsibilities

The successful applicant will be responsible for:

Client Onboarding

  • Manage new client registrations from start to completion.
  • Guide individual and corporate clients through onboarding requirements.
  • Verify supporting documentation.
  • Ensure all onboarding activities comply with company procedures.

KYC & FICA Compliance

  • Perform Know Your Customer (KYC) verification.
  • Conduct FICA compliance checks.
  • Complete customer risk assessments.
  • Identify and monitor Politically Exposed Persons (PEPs).
  • Perform Enhanced Due Diligence (EDD) where required.
  • Ensure compliance with Anti-Money Laundering (AML) regulations.

Banking Coordination

  • Prepare banking application documentation.
  • Coordinate account opening with external banking institutions.
  • Follow up on outstanding banking requirements.
  • Ensure banking documentation is completed accurately.

CRM & Administration

  • Capture and update client information.
  • Maintain accurate CRM records.
  • Ensure confidential handling of sensitive client data.
  • Organise digital documentation and filing systems.

Operational Support

  • Monitor onboarding queues.
  • Allocate work across the operations team.
  • Resolve onboarding delays.
  • Assist with workflow improvements.
  • Escalate complex client issues where necessary.

Customer Service

  • Respond to telephone and email enquiries.
  • Assist clients with account-related questions.
  • Provide onboarding support throughout the registration process.
  • Deliver professional client service at every stage.

Compliance Reporting

  • Work with banking AML departments.
  • Report unusual or suspicious financial activities.
  • Maintain compliance documentation.
  • Support internal audits when required.

Minimum Requirements

Applicants should have:

  • Experience in client onboarding or financial administration.
  • Previous KYC and AML compliance experience.
  • Sound understanding of the FICA Act.
  • Knowledge of South African banking regulations.
  • Experience opening corporate bank accounts.
  • CRM database experience.
  • Strong Microsoft Office skills.
  • Excellent communication skills.
  • Strong organisational abilities.
  • High level of accuracy and attention to detail.
  • Ability to work under pressure.
  • Professional and ethical work standards.

Preferred Experience

Preference may be given to candidates with:

  • Experience managing onboarding mailboxes.
  • Knowledge of workflow allocation systems.
  • Queue management experience.
  • Financial services industry experience.
  • Banking operations experience.
  • Compliance administration background.

Software Requirements

Applicants should be comfortable using:

  • CRM Software
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Digital document management systems
  • Paperless workflow platforms

Employee Benefits

Successful candidates will enjoy:

  • Competitive negotiable salary.
  • Permanent employment.
  • Exposure to foreign exchange and international finance.
  • Experience in fintech and global payments.
  • Treasury and banking industry exposure.
  • Collaborative working environment.
  • Direct access to experienced industry professionals.
  • Structured training and development.
  • Career growth opportunities.
  • 18 days annual leave.
  • One additional leave day for every completed year of service.
  • Five bonus leave days after five years of service.
  • Birthday leave.
  • Two days paid moving leave.
  • Paid maternity leave.
  • Paid paternity leave.

Why Join RecruitMyMom?

This role offers an opportunity to build a rewarding career in financial services while working in a modern, technology-driven environment. Employees gain valuable experience across compliance, banking operations, fintech, foreign exchange, and international payments, with ongoing professional development and excellent long-term career prospects.

Apply as soon as possible, as this permanent opportunity may be filled before a closing date is announced.

Apply Here