Client Support Consultant  – Discovery

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Client Support Consultant (Temporary) – Discovery Corporate & Employee Benefits

Company: Discovery
Division: Discovery Corporate & Employee Benefits
Job Title: Client Support Consultant (Temporary)
Job Category: Client Service / Customer Support
Job Type: Temporary
Location: South Africa
Posted Date: 8 July 2026

Join Discovery

Discovery is one of South Africa’s leading financial services companies, driven by a purpose to make people healthier, enhance and protect lives, and create meaningful social impact. The company offers an innovative, fast-paced work environment where talented individuals are empowered to grow their careers while delivering exceptional service to clients.

Discovery Corporate & Employee Benefits is transforming the employee benefits industry by helping businesses build healthier and financially secure workforces through innovative retirement and insurance solutions.

Job Purpose

Discovery is looking for a Client Support Consultant to provide exceptional customer service within a contact centre environment. The successful candidate will handle client enquiries, resolve complex issues, investigate complaints, and provide accurate information about Discovery’s Employee Benefits products while maintaining the company’s high service standards.

This role requires excellent communication skills, strong problem-solving abilities, and a passion for delivering outstanding customer experiences.

Key Responsibilities

  • Provide professional telephonic and email support to clients.
  • Respond promptly to internal and external customer enquiries.
  • Investigate and resolve complex client complaints.
  • Explain policies, benefits, products, and company protocols accurately.
  • Record and monitor customer interactions and service statistics.
  • Identify trends in customer queries and provide feedback to relevant departments.
  • Build strong working relationships with internal teams and external business partners.
  • Maintain accurate daily, weekly, and monthly reporting.
  • Analyse customer data and prepare reports for stakeholders.
  • Stay updated on Discovery Employee Benefits products, retirement schemes, and internal processes.
  • Deliver service that exceeds customer expectations.

Minimum Requirements

  • NQF Level 6 qualification or equivalent.
  • At least 1 year of customer service experience in a contact centre.
  • Proven experience resolving customer queries.
  • Excellent written and verbal English communication skills.
  • Intermediate Microsoft Office skills.
  • Ability to work Saturdays.
  • Strong administrative and organisational abilities.

Advantageous Experience

Preference will be given to candidates with experience in:

  • Employee Benefits
  • Retirement Fund Administration
  • Group Risk Schemes
  • Discovery Employee Benefits products
  • Financial Services customer support

Required Skills

  • Excellent customer service
  • Professional telephone etiquette
  • Strong communication skills
  • Problem-solving abilities
  • High attention to detail
  • Decision-making skills
  • Time management
  • Relationship building
  • Data analysis and reporting
  • Ability to multitask
  • Teamwork and collaboration
  • Ability to work independently
  • Computer literacy
  • Complaint handling

Personal Attributes

Discovery is looking for candidates who demonstrate:

  • Customer-focused mindset
  • High sense of urgency
  • Emotional intelligence (EQ)
  • Initiative and accountability
  • Career ambition
  • Professionalism
  • Strong interpersonal skills
  • Sound judgement
  • Adaptability
  • Positive attitude
  • Excellent work ethic

Why Join Discovery?

Discovery offers employees:

  • Opportunity to work for one of South Africa’s leading financial services companies.
  • Exposure to innovative Employee Benefits solutions.
  • Professional development opportunities.
  • Dynamic and collaborative work environment.
  • Inclusive workplace that values diversity.
  • Equal opportunities for people living with disabilities.

Employment Equity

Discovery is committed to Employment Equity and diversity in the workplace. Applications from suitably qualified candidates, including persons with disabilities, are encouraged. Appointments will be made in accordance with the company’s Employment Equity Plan and business requirements.

Application

Interested candidates should submit their applications through the official Discovery Careers portal before the vacancy closes.

Apply Here