Team Leader Admin & Support – Discovery

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Discovery Team Leader Admin & Support Vacancy 2026

About the Employer

is one of South Africa’s leading financial services organizations, offering health insurance, life insurance, investments, banking, and employee benefits solutions. The company’s purpose is to make people healthier and enhance and protect their lives through innovation and customer-focused services.

The successful candidate will join Discovery Corporate & Employee Benefits, a division focused on helping employers create healthier, wealthier, and more productive workforces through retirement fund and group insurance solutions.

Position Details

Job Title: Team Leader Admin & Support
Business Unit: Discovery Corporate & Employee Benefits
Function: Administration and Office Support
Date Posted: 29 May 2026
Job Type: Full-Time
Management Level: Team Leadership

Role Purpose

The Team Leader Admin & Support will oversee a team of Client Relationship Partners (CRPs) responsible for supporting corporate clients, brokers, and Account Managers. The role combines people management, operational oversight, customer service excellence, and continuous process improvement.

The successful candidate will ensure service requests are handled efficiently, service level agreements (SLAs) are met, and clients receive a high standard of support.

Detailed Duties and Responsibilities

Team Leadership

  • Lead and motivate a team of Client Relationship Partners.
  • Conduct performance reviews and development discussions.
  • Monitor employee productivity and quality standards.
  • Identify training needs and coach team members.
  • Build a positive and high-performing team culture.

Service Delivery Management

  • Ensure all client queries are resolved within agreed turnaround times.
  • Monitor service levels and customer satisfaction.
  • Manage work allocation and workload balancing.
  • Track and reduce service backlogs.
  • Maintain service excellence standards across the team.

Client and Stakeholder Support

  • Collaborate with Account Managers and Service Managers.
  • Support broker and client relationships.
  • Handle customer complaints and escalations professionally.
  • Provide timely updates to stakeholders regarding service issues.
  • Assist in retaining key client relationships.

Operational Excellence

  • Review existing processes and recommend improvements.
  • Identify opportunities for automation and efficiency gains.
  • Support operational change initiatives.
  • Ensure compliance with company procedures and industry regulations.

Reporting and Analysis

  • Monitor service performance metrics.
  • Produce operational reports and management information.
  • Analyse root causes of recurring service issues.
  • Present trends and recommendations to management.

Compliance and Risk Management

  • Ensure compliance with regulatory requirements.
  • Support internal and external audits.
  • Implement corrective actions following audit findings.
  • Promote good governance practices within the team.

Minimum Requirements

Essential Qualifications

  • Grade 12 / Matric certificate.

Advantageous Qualifications

  • Diploma or Degree in:
    • Business Administration
    • Management
    • Finance
    • Employee Benefits
    • Human Resources
    • Related field

Experience Required

Essential

  • At least 5 years of experience in:
    • Client services
    • Administration
    • Operations
    • Employee benefits administration

Preferred

  • 1 to 3 years of supervisory or team leadership experience.
  • Experience working in the financial services industry.
  • Experience managing service teams and performance targets.

Technical Skills

Candidates should have knowledge of:

  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Workflow management systems
  • CRM systems
  • Reporting tools
  • Service management platforms

Ideal Candidate Profile

Discovery is likely looking for someone who:

  • Enjoys leading and developing people.
  • Has strong administrative and organizational skills.
  • Can manage multiple priorities simultaneously.
  • Is customer-focused and solution-driven.
  • Works well under pressure.
  • Has excellent communication skills.
  • Pays close attention to detail.
  • Demonstrates accountability and professionalism.

Career Growth Opportunities

This role can provide experience and exposure for future positions such as:

  • Operations Manager
  • Service Delivery Manager
  • Client Services Manager
  • Corporate Service Manager
  • Employee Benefits Consultant
  • Account Management Leader
  • Senior Operations Leader

Why Apply?

Benefits of joining Discovery may include:

  • Working for a well-known employer.
  • Leadership and management experience.
  • Professional development opportunities.
  • Exposure to corporate employee benefits operations.
  • Career growth within a large organization.
  • Opportunity to work in a fast-paced and innovative environment.

Application Tips

To strengthen your application:

  1. Highlight leadership or supervisory experience.
  2. Emphasize experience managing service delivery and SLAs.
  3. Mention employee benefits, insurance, retirement funds, or financial services experience.
  4. Showcase problem-solving and stakeholder management achievements.
  5. Include examples of process improvements you’ve implemented.
  6. Demonstrate proficiency in Microsoft Office, especially Excel.

Candidates with experience in client services, pension fund administration, group risk administration, insurance operations, call centre leadership, or employee benefits support may be particularly competitive for this opportunity.

Apply