Talent Pool: Customer Service Agent | Cape Town

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Talent Pool: Customer Service Agent | Cape Town

Job Overview

Momentum Health is inviting applications for its Talent Pool: Customer Service Agent position based in Bellville, Cape Town. This is a permanent opportunity within Momentum Health, with some remote-work flexibility.

The successful candidate will be responsible for delivering professional and efficient customer service through multiple channels, including inbound calls, emails and walk-in interactions. The role involves resolving client queries, handling complaints, providing accurate information and ensuring that service-level agreements are consistently met.

Position Details

Job Title: Talent Pool: Customer Service Agent
Reference Number: MMH260807-4
Company: Momentum Health
Cluster: Momentum Health
Employment Type: Permanent
Location: Bellville, Cape Town, Western Cape
Remote Work: Some of the time
Industry: Financial Services, Health and Medical Services
Closing Date: 31 October 2026

About Momentum Health

Momentum Group serves individuals, businesses and organisations through a range of client-facing and specialist brands. Its services include financial planning, savings, investments, protection, employee benefits, wellness and healthcare-related solutions.

Role Purpose

The purpose of this position is to provide professional customer service to clients through various servicing channels. The Customer Service Agent will respond to client needs, queries and complaints while ensuring that all interactions comply with service-level agreements, company policies and relevant legislative requirements.

Key Responsibilities

Customer Service

  • Handle client queries through inbound calls, emails and walk-in interactions.
  • Investigate and resolve customer queries within agreed service-level timeframes.
  • Provide accurate information and appropriate advice to clients and stakeholders.
  • Take ownership of customer complaints and ensure timely resolution.
  • Escalate complex queries to the relevant department or stakeholder.
  • Provide clients with relevant information and documentation.
  • Build and maintain professional relationships with clients and stakeholders.
  • Ensure customer expectations are effectively managed.

Administration and Systems

  • Capture and update client information accurately on relevant systems.
  • Complete administrative and reporting requirements within agreed deadlines.
  • Maintain accurate client records and documentation.
  • Identify and report system or process failures.
  • Recommend improvements that can enhance the customer experience.

Compliance and Quality

  • Adhere to legislative, regulatory and company compliance requirements.
  • Maintain required service and quality standards.
  • Ensure fair treatment of clients throughout the service process.
  • Monitor service delivery against agreed service-level agreements and customer targets.

Teamwork and Development

  • Develop productive working relationships with colleagues and stakeholders.
  • Participate positively in organisational change initiatives.
  • Maintain and improve industry, professional and legislative knowledge.
  • Contribute ideas that support innovation and operational improvement.
  • Take responsibility for personal career development.

Financial and Risk Responsibilities

  • Contribute to financial planning activities within the area of responsibility.
  • Identify opportunities to improve cost effectiveness and operational efficiency.
  • Use company resources responsibly.
  • Participate in risk identification and communicate appropriate recommendations.

Minimum Requirements

  • Grade 12 is essential.
  • 2–3 years’ experience in a call centre or client service environment is preferred.
  • Exposure to the medical aid and/or health industry will be advantageous.
  • Proficiency in Microsoft Office.
  • Strong verbal and written communication skills.
  • Ability to work effectively with clients and internal stakeholders.
  • Strong problem-solving and customer-service abilities.

Key Competencies

The ideal candidate should demonstrate:

  • Examining Information
  • Documenting Facts
  • Establishing Rapport
  • Articulating Information
  • Showing Composure
  • Meeting Timescales
  • Upholding Standards
  • Taking Action
  • Prioritisation
  • Teamwork and Collaboration
  • Adaptability
  • Initiative

Who Should Apply?

This opportunity is suited to customer service professionals with Grade 12 and relevant call centre or client service experience who are interested in building a career within the health and financial services environment. Candidates with exposure to medical aid or healthcare-related services may have an advantage.

Application Information

Position: Talent Pool: Customer Service Agent
Location: Bellville, Cape Town
Reference: MMH260807-4
Closing Date: 31 October 2026
Employment Type: Permanent

Applicants should ensure that they meet the stated minimum requirements before applying.

Apply Here