FlySafair Lost Property Administrator Vacancy 2026 | Permanent Job

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FlySafair Lost Property Administrator Vacancy 2026 | Permanent Job Opportunity in Johannesburg

FlySafair, one of South Africa’s leading low-cost airlines, is seeking a Lost Property Administrator to join its Customer Care Centre team at its Head Office in Bonaero Park, Johannesburg. This permanent role offers an excellent opportunity for an organised, customer-focused professional with experience in administration, warehousing, logistics, or contact centre operations.

The successful candidate will play a key role in managing the airline’s lost and found process, ensuring passengers are reunited with their belongings quickly and efficiently while maintaining accurate records and complying with aviation security procedures.

Position Details

Job Title: Lost Property Administrator
Company: FlySafair (Safair Operations)
Job Reference Number: LPO_1
Department: Call Centre
Location: Bonaero Park, Johannesburg, Gauteng
Employment Type: Permanent
Industry: Aviation
Salary: Market Related
Closing Date: 24 July 2026

About the Role

The Lost Property Administrator is responsible for overseeing all lost property received from FlySafair stations across South Africa. The role involves tracking, documenting, storing, and returning passenger belongings while ensuring all company procedures and aviation regulations are followed.

You will communicate directly with passengers, airport staff, courier companies, baggage teams, security personnel, and other internal departments to ensure lost items are handled professionally and efficiently.

This position requires excellent organisational skills, strong attention to detail, confidentiality, and the ability to deliver exceptional customer service in a fast-paced airline environment.

Key Responsibilities

The successful candidate will:

  • Collect lost property from FlySafair airport stations.
  • Sort and organise lost property according to collection dates and storage periods.
  • Maintain an accurate inventory of all lost items.
  • Capture and update lost property records using company systems.
  • Ensure valuable and sensitive items are securely stored.
  • Arrange for identified property to be returned to airport stations for passenger collection.
  • Coordinate courier deliveries where passengers cannot collect items personally.
  • Trace owners of passports, identity documents, driver’s licences, bank cards, and other important documents.
  • Liaise with airport authorities and security regarding sensitive items.
  • Respond to passenger enquiries regarding lost property.
  • Assist the Call Centre team with lost property investigations.
  • Work closely with baggage handling teams to resolve passenger cases.
  • Prepare monthly lost property reports and statistics.
  • Coordinate charity donations for unclaimed items in accordance with company policy.
  • Train staff at various FlySafair stations on lost property procedures.
  • Ensure compliance with aviation security and company policies.
  • Keep the lost property facility clean, secure, and well organised.

Minimum Requirements

Applicants should possess:

  • Grade 12 (Matric) or equivalent qualification.
  • 1–3 years’ experience in:
    • Warehousing
    • Contact Centre
    • Customer Service
    • Logistics
    • Administration
    • Retail stock control
    • Or a related environment.
  • Valid South African driver’s licence.
  • Computer literacy with Microsoft Office Suite.
  • Basic understanding of warehouse and inventory management principles.

Knowledge and Technical Skills

Successful candidates should demonstrate knowledge of:

  • Inventory control systems.
  • Office administration procedures.
  • Customer service principles.
  • Record management.
  • Data capturing.
  • Stock movement and tracking.
  • Aviation customer support processes (advantageous).
  • Courier and logistics coordination.
  • Document management.
  • Report preparation.

Competencies

FlySafair is looking for candidates with:

  • Excellent organisational skills.
  • Strong communication skills.
  • High attention to detail.
  • Time management skills.
  • Problem-solving ability.
  • Ability to prioritise multiple tasks.
  • Excellent customer service.
  • Professional telephone etiquette.
  • Administrative accuracy.
  • Computer proficiency.
  • Ability to work under pressure.
  • Teamwork.
  • Confidentiality and discretion.

Personal Attributes

The ideal candidate should be:

  • Honest and trustworthy.
  • Professional at all times.
  • Self-motivated.
  • Customer-centric.
  • Reliable.
  • Results-driven.
  • Proactive.
  • Adaptable.
  • Well organised.
  • Able to work independently.
  • Calm under pressure.

What You’ll Gain

Working for FlySafair provides an opportunity to:

  • Join one of South Africa’s fastest-growing airlines.
  • Build experience within the aviation industry.
  • Work in a professional customer service environment.
  • Develop administration and logistics expertise.
  • Gain exposure to airline operational procedures.
  • Work with experienced aviation professionals.
  • Enjoy long-term career development opportunities within the company.

Application Guidelines

  • Applications must be submitted online through the FlySafair careers portal.
  • Email applications will not be accepted.
  • Only shortlisted candidates will be contacted.
  • Preference will be given to members of under-represented designated groups in line with the company’s Employment Equity objectives.
  • If no response is received within two weeks after the closing date, applicants should regard their application as unsuccessful.
  • FlySafair reserves the right not to fill the position or to make an appointment according to operational requirements.

Important Dates

Closing Date: 24 July 2026

Apply Here