Contact Centre Consultant Job at eThekwini Municipality – Durban
eThekwini Municipality has opened applications for a Contact Centre Consultant position in Durban, KwaZulu-Natal. The role is classified under Clerical/Administration and forms part of the eThekwini Water Services department.
This opportunity is suitable for candidates with Grade 12 and relevant contact centre or administrative experience.
Job Details
- Employer: eThekwini Municipality
- Job Title: Contact Centre Consultant
- Reference Number: 34000418
- Job Identification: 1540
- Location: Durban, KwaZulu-Natal
- Department: Contact Centre EWSCSSCC
- Directorate: eThekwini Water Services
- Cluster: Technical Services
- Grade: T07
- Job Type: Full-time
- Work Arrangement: On-site
- Salary: R243,479.01 – R316,060.58 per annum
- Closing Date: 11 September 2026 at 10:00 PM
Contact Centre Consultant Responsibilities
The successful candidate will be responsible for providing effective customer service and handling water and municipal account-related queries.
Key responsibilities include:
- Providing customers with accurate information and ensuring satisfactory service.
- Liaising with the Engineering Department regarding engineering faults.
- Capturing, prioritising and classifying engineering faults according to their severity.
- Screening no-water complaints.
- Updating consumer and account details on the billing system for terminations and transfers.
- Authorising reconnection of water services after receipt of full payment.
- Following up on electronic payments to banks and third-party agencies.
- Following up on queries referred to the Meter Shop and Meter Audit Division.
- Performing adjustments to customer accounts.
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Competencies
Applicants should demonstrate the following competencies:
- Written communication
- Oral communication
- Attention to detail
- Ethics and professionalism
- Organisational awareness
- Problem-solving
- Use of technology
- Communication skills
- Resilience
- Learning orientation
- Team orientation
- Coaching and mentoring
Minimum Requirements
To qualify for the Contact Centre Consultant position, applicants must have:
- Grade 12 (NQF Level 4) or equivalent.
- 2 years of relevant experience.
Preferred Requirements
Preference may be given to applicants who have:
- Grade 12 (NQF Level 4) or equivalent.
- An Administrative Certificate.
- 3 years of relevant experience.
Benefits
The vacancy information indicates that the position includes several municipal employee benefits, including:
- 13th cheque
- Housing subsidy
- Leave
- Medical aid
- Pension fund
How to Apply
Interested and suitably qualified candidates should apply through the official eThekwini Municipality Careers recruitment portal.
Applicants should use Reference Number 34000418 – Contact Centre Consultant when submitting their application.
Closing Date: 11 September 2026 at 10:00 PM
Contact Information
For recruitment enquiries, eThekwini Municipality lists:
eThekwini Municipality
21 Archie Gumede Place
Stamford Hill
Durban, 4000
Telephone: 031 322 6050
Email: [email protected]
Office Hours: Monday to Friday, 7:30 AM – 3:30 PM
Important Note
Applicants are encouraged to carefully review the official vacancy requirements and ensure that all required information and supporting documentation are submitted before the closing deadline.