Contact Centre Agent – Lancet

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Contact Centre Agent – Lancet Laboratories (JHB South)

Lancet Laboratories is seeking a professional and customer-focused Contact Centre Agent to join its team in Johannesburg South. This permanent opportunity is ideal for candidates with strong communication skills, customer service experience, and the ability to handle inbound and outbound customer interactions in a fast-paced environment.

Job Overview

Position: Contact Centre Agent
Company: Lancet Laboratories
Location: Johannesburg South, Gauteng, South Africa
Job Type: Permanent
Reference Number: 1187617
Closing Date: 11 June 2026

Job Purpose

The successful candidate will be responsible for handling customer calls and communications, providing accurate information, resolving enquiries, and ensuring exceptional customer service. The role plays a vital part in maintaining customer satisfaction and supporting the organization’s service standards.

Minimum Requirements

  • Grade 12 / Matric certificate or relevant NQF Level 4 qualification
  • 1–2 years of relevant contact centre or customer service experience
  • Computer literacy
  • Excellent verbal and written communication skills
  • Strong attention to detail and customer service orientation

Key Responsibilities

  • Handle inbound and outbound customer calls professionally
  • Respond to customer enquiries accurately and efficiently
  • Provide information regarding products, services, accounts, and results
  • Maintain high levels of customer satisfaction and service excellence
  • Escalate complex customer issues when necessary
  • Conduct follow-ups to ensure customer concerns are resolved
  • Complete administrative and quality assurance requirements
  • Route customer enquiries to appropriate departments
  • Adhere to company policies, quality standards, and compliance requirements
  • Maintain confidentiality of customer information
  • Assist with filing and general office administration duties

Knowledge and Skills Required

  • Contact Centre industry standards and best practices
  • Business processes and customer service principles
  • Quality management systems
  • Telephone etiquette and customer engagement
  • Problem-solving and analytical thinking
  • Planning and organisational skills
  • Stress management and resilience
  • Professional communication skills

Competencies

  • Attention to Detail
  • Communication Skills
  • Analytical Thinking
  • Assertiveness
  • Ethical Behaviour
  • Confidentiality
  • Planning and Organising
  • Ability to Work Independently
  • Customer Focus
  • Telephone Etiquette

Why Join Lancet Laboratories?

Lancet Laboratories is one of South Africa’s leading pathology service providers, known for its commitment to diagnostic excellence and customer service. This role offers an opportunity to build a career within a respected healthcare organization while contributing to quality patient and client support.

Application Deadline: 11 June 2026
Location: Johannesburg South, Gauteng, South Africa
Employment Type: Permanent Position

Apply Here