Systems Administrator I – IT Support & Infrastructure Role (Johannesburg)
Nedbank Ltd is recruiting a Systems Administrator I to join its technology operations team in Johannesburg, South Africa. This role focuses on ensuring the stability, availability, and performance of enterprise systems management tools while providing technical support across business-critical IT environments.
Job Overview (SEO Summary)
The Systems Administrator I role is ideal for an early-career IT professional with 1–2 years of experience in systems administration, IT support, or infrastructure operations. The successful candidate will support enterprise systems, perform monitoring and troubleshooting, and assist in implementing system improvements aligned with business and IT governance standards.
Location: Johannesburg, South Africa
Job Type: Permanent
Experience Level: Junior / Entry-Level (1–2 years)
Industry: Banking / Financial Services / Information Technology
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Key Responsibilities (Expanded)
Systems Support & Maintenance
- Provide 1st level IT support and occasional 2nd level troubleshooting
- Monitor enterprise systems performance, availability, and stability
- Conduct routine system health checks and escalate critical issues
- Support configuration and maintenance of systems management tools
Operations & Incident Management
- Respond to service requests and resolve technical incidents within SLA timelines
- Track, analyse, and report system activity and performance trends
- Assist in root cause analysis and problem resolution
Systems Administration
- Manage user access control within approved governance frameworks
- Ensure system configurations comply with internal policies and IT standards
- Support deployment of system upgrades, patches, and enhancements
Process Improvement & Reporting
- Identify opportunities to improve IT processes, tools, and workflows
- Contribute to automation and efficiency improvement initiatives
- Maintain accurate documentation of system procedures and changes
Compliance & Governance
- Ensure adherence to regulatory, security, and internal IT policies
- Support audit requirements through accurate reporting and documentation
- Stay updated with industry standards and IT governance practices
Team & Business Collaboration
- Work closely with senior IT staff and cross-functional teams
- Contribute to knowledge sharing and team capability development
- Support business continuity through reliable system operations
Required Qualifications
- Diploma or Degree in Information Technology or related field
- Relevant product certification (advantageous but not mandatory)
Experience Required
- 1–2 years experience in IT support, systems administration, or related role
- Exposure to enterprise IT environments is preferred
Technical Skills
- Operating systems (Windows / Linux / mixed environments)
- IT systems administration concepts
- Performance monitoring and basic tuning
- Microsoft Office Suite
- Data analysis and reporting tools
- IT service management (incident and request handling)
- Basic understanding of enterprise systems tools
Behavioural Competencies
- Continuous learning mindset
- Strong customer service orientation
- Ability to work under pressure
- Attention to detail and high work standards
- Team collaboration and knowledge sharing
- Initiative and problem-solving ability
- Strong work planning and time management
Benefits & Career Growth
- Exposure to enterprise banking IT systems
- Career development within a leading financial institution
- Training and certification support opportunities
- Structured IT environment with growth into senior systems roles
- Experience in enterprise monitoring and infrastructure operations