Complaints Administrator X2 – SABFS

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Complaints Administrator X2 Vacancies at the South African Board for Sheriffs (SABFS)

The South African Board for Sheriffs (SABFS) is inviting suitably qualified candidates to apply for two permanent Complaints Administrator positions based in Midrand, Gauteng. If you have a legal background, excellent administrative skills, and experience handling complaints within a legal environment, this could be an excellent opportunity to build your career in South Africa’s justice sector.

Job Overview

Position: Complaints Administrator (X2)
Organisation: South African Board for Sheriffs (SABFS)
Employment Type: Permanent
Location: Midrand, Gauteng
Salary: Market Related
Closing Date: 24 July 2026

About the South African Board for Sheriffs (SABFS)

The South African Board for Sheriffs (SABFS) is responsible for maintaining the integrity and professional standards of sheriffs throughout South Africa. The Board promotes excellence in training, regulates the profession, and contributes towards improving access to justice for all South Africans.

Job Purpose

The successful candidates will be responsible for registering, evaluating, processing and managing complaints received by the Board within prescribed timeframes. The position reports directly to the Manager: Complaints Officer.

Key Responsibilities

Successful applicants will be expected to:

  • Register, process, resolve or escalate complaints.
  • Receive complaints and enquiries via telephone, email and in person.
  • Resolve complaint enquiries fairly and within required timelines.
  • Assist members of the public with lodging complaints.
  • Categorise and allocate complaints to relevant Complaints Administrators.
  • Acknowledge receipt of complaints and enquiries.
  • Track complaint progress and maintain complaint schedules.
  • Provide complainants with updates regarding the status of complaints.
  • Liaise with internal departments to obtain information and supporting documents.
  • Escalate complex, sensitive or high-risk complaints to the Complaints Officer.
  • Assist with administration, case files, documentation and reporting.
  • Ensure compliance with organisational policies, procedures and service standards.
  • Maintain confidentiality when handling sensitive information.
  • Work collaboratively with internal teams to resolve complex issues.

Knowledge, Skills and Competencies

Applicants should demonstrate:

  • Good understanding and interpretation of legislation.
  • Exceptional attention to detail.
  • Strong numerical and negotiation skills.
  • Excellent customer service orientation.
  • Ability to remain calm under pressure.
  • Strong planning, organisational and time management skills.
  • Excellent administrative abilities.
  • Strong written and verbal communication skills.

Minimum Requirements

Applicants must possess:

  • Grade 12 (Matric).
  • A relevant Legal Degree (LLB) or equivalent qualification.
  • A minimum of 4 years’ experience in a legal environment dealing with civil (litigation) processes.
  • General knowledge of legislation, including:
    • The Sheriffs Act.
    • Relevant regulations.
    • The Code of Conduct.

Why Join SABFS?

Working at the South African Board for Sheriffs offers an opportunity to contribute to the effective administration of justice in South Africa. Employees gain valuable experience within a respected regulatory body while helping ensure professional standards within the sheriff profession.

Application Process

Applicants must submit:

  • A comprehensive Curriculum Vitae (CV).
  • Certified copy of South African ID.
  • Certified copies of qualifications.

Applications should be submitted through the official online application platform provided by SABFS.

Important Notes

  • Only shortlisted candidates will be contacted.
  • If you do not receive feedback within 4 weeks after the closing date, please consider your application unsuccessful.
  • The South African Board for Sheriffs encourages applications from persons with disabilities.

Closing Date

24 July 2026

Applications received after the closing date may not be considered.

Apply Here