Accounts Receivable Officer II (Call Centre) Vacancies 2026 – Ampath Laboratories Hiring in Centurion

Ampath Laboratories is inviting suitably qualified and experienced candidates to apply for 3 permanent Accounts Receivable Officer II (Call Centre) vacancies based in Centurion, Gauteng. This is an excellent opportunity for professionals with accounts receivable, debt collection, or customer service experience who want to grow their careers in one of South Africa’s leading healthcare organisations.

If you have strong communication skills, experience managing customer accounts, and enjoy resolving billing and payment queries, this role offers a stable career with opportunities for professional development.

Job Details

Company: Ampath Laboratories

Position: Accounts Receivable Officer II (Call Centre)

Reference Number: A240140_1

Location: Centurion, Gauteng

Department: Central Support Services

Industry: Pharmaceutical and Healthcare

Job Type: Permanent

Number of Posts: 3

Salary: Market Related

Working Hours: 40 hours per week

Work Schedule: 5-day work week

Closing Date: 25 July 2026 at 21:00

About Ampath Laboratories

Ampath Laboratories is one of South Africa’s leading pathology and diagnostic healthcare providers, delivering quality laboratory services across the country. The company is committed to innovation, excellent patient care, employee development, and maintaining the highest standards of service delivery.

Working at Ampath means becoming part of a professional healthcare team dedicated to improving lives while providing employees with opportunities for career growth and continuous learning.

About the Role

The Accounts Receivable Officer II serves as the first point of contact for customers regarding billing, payments, account balances, and financial queries. The role combines finance, administration, and customer service, requiring excellent communication skills and attention to detail.

You will assist customers by resolving payment issues, processing account enquiries, reconciling accounts, maintaining accurate financial records, and ensuring customers receive exceptional service throughout every interaction.

Key Responsibilities

Successful candidates will be responsible for:

• Handling high volumes of inbound and outbound customer calls.
• Responding professionally to customer account and billing enquiries.
• Investigating and resolving payment disputes.
• Processing customer payments.
• Following up on outstanding accounts.
• Performing account reconciliations.
• Maintaining accurate customer and financial records.
• Preparing reports and updating account information.
• Ensuring compliance with company financial procedures.
• Protecting confidential customer information.
• Building positive relationships with customers.
• Meeting quality, productivity, and performance targets.
• Escalating complex account issues when necessary.
• Supporting continuous improvement within the Accounts Receivable department.

Minimum Requirements

Applicants must have:

• Grade 12 (Matric).
• Mathematics or Accounting as a school subject.
• At least 2 years’ Accounts Receivable experience.
• Minimum 1 year of healthcare industry experience.
• At least 1 year working in a busy inbound call centre.
• Ability to type at least 45 words per minute.
• Fluency in both English and Afrikaans.

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Knowledge and Technical Skills

Candidates should demonstrate knowledge of:

• Accounts Receivable processes.
• Customer account management.
• Debt collection procedures.
• Billing and payment systems.
• Financial reconciliation.
• Microsoft Office (Word, Excel, Outlook).
• Microsoft OneDrive.
• Telephone and customer management systems.
• Administrative procedures.
• Data capturing and reporting.

Personal Competencies

The ideal candidate should possess:

• Excellent verbal communication.
• Strong customer service orientation.
• Active listening skills.
• Professional telephone etiquette.
• Negotiation skills.
• Problem-solving ability.
• High attention to detail.
• Strong organisational skills.
• Time management.
• Ability to work under pressure.
• Accuracy and reliability.
• Integrity and confidentiality.
• Teamwork and collaboration.
• Emotional intelligence and empathy.
• Positive attitude.
• Adaptability.
• Accountability.

Why Join Ampath?

Employees at Ampath enjoy the opportunity to work in a respected healthcare organisation that values professional excellence and employee development.

Benefits include:

• Permanent employment.
• Competitive market-related salary.
• Career growth opportunities.
• Professional development.
• Supportive working environment.
• Exposure to the healthcare industry.
• Continuous learning opportunities.
• Inclusive workplace that promotes Employment Equity and diversity.

Employment Equity

Ampath is committed to Employment Equity and encourages applications from candidates of all backgrounds. The organisation believes diversity strengthens innovation, improves service delivery, and creates an inclusive workplace where everyone has the opportunity to succeed.

Who Should Apply?

This position is suitable for:

• Accounts Receivable Clerks.
• Debtors Clerks.
• Credit Controllers.
• Billing Administrators.
• Customer Service Consultants.
• Call Centre Agents with financial administration experience.
• Finance Administrators.
• Credit Administration Officers.
• Accounts Administrators.
• Collections Officers.

Application Process

Interested candidates should submit their applications before the closing date of 25 July 2026 at 21:00. After applying, applicants should regularly check their email inbox for updates regarding assessments, interviews, or the next stages of the recruitment process.