City of Tshwane Customer Care Consultant Vacancies 2026

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City of Tshwane Customer Care Consultant Vacancies 2026 | Permanent Municipal Jobs Available

The City of Tshwane is recruiting Customer Care Consultants to join its Customer Relations Management Department. This permanent opportunity is ideal for experienced customer service professionals who are passionate about helping the public, resolving service-related enquiries, and delivering excellent customer experiences across the City’s regional customer care centres.

If you have a Grade 12 qualification, customer service experience, and strong communication skills, this could be an excellent opportunity to secure a long-term career in local government.

Job Details

Job Title: Customer Care Consultant

Employer: City of Tshwane

Department: Customer Relations Management

Division: Customer Centre Operations

Section: Customer Care Walk-in Centre (Regions)

Reference Number: CRMD044-2026

Location: All Regions, Gauteng, South Africa

Job Level: T10

Employment Type: Permanent

Application Type: Internal and External

Salary Scale: R388,116 – R539,040 per annum

Estimated Total Remuneration Package: R525,933 – R718,031 per annum

About the Position

As a Customer Care Consultant, you will serve as one of the first points of contact between the City of Tshwane and members of the public. The role involves assisting residents with municipal enquiries, capturing complaints, providing updates on service requests, and ensuring customers receive professional, accurate, and timely assistance.

Successful candidates will work in either customer walk-in centres or municipal call centres depending on operational requirements.

Minimum Requirements

Applicants must have:

  • Grade 12 (Matric) or an equivalent qualification.
  • A minimum of two years’ relevant experience in a customer relations or customer service environment.
  • Computer literacy with proficiency in Microsoft Office applications.
  • Knowledge of SAP Customer Interaction Centre (SAP CIC) and SAP Customer Relationship Management (SAP CRM) will be an added advantage.
  • Willingness to undergo a criminal record check.
  • Willingness to have fingerprints taken by the Tshwane Metro Police Department at their own cost.
  • Flexibility to work at any regional customer care walk-in centre or call centre as required.

Key Duties and Responsibilities

The successful candidate will:

  • Respond to customer complaints and enquiries professionally.
  • Assist residents with municipal service-related requests.
  • Capture, register and monitor customer complaints.
  • Escalate complex matters where necessary.
  • Provide accurate information regarding municipal services.
  • Keep detailed records of all customer interactions.
  • Compile complaint and enquiry statistics.
  • Prepare reports for supervisors.
  • Assist the Senior Customer Care Consultant with customer service initiatives.
  • Implement customer service procedures and systems.
  • Maintain confidentiality when handling customer information.
  • Promote a positive image of the City of Tshwane through professional service delivery.

Required Skills and Competencies

Candidates should demonstrate:

  • Excellent customer service skills.
  • Strong verbal and written communication.
  • Professional telephone etiquette.
  • Attention to detail.
  • Planning and organisational skills.
  • Problem-solving abilities.
  • Time management.
  • Computer proficiency.
  • Ability to work under pressure.
  • Teamwork and collaboration.
  • Conflict resolution skills.
  • High levels of integrity and professionalism.

Who Should Apply?

This vacancy is suitable for candidates who have experience working as:

  • Customer Care Consultant
  • Customer Service Consultant
  • Customer Service Representative
  • Customer Relations Officer
  • Contact Centre Agent
  • Call Centre Consultant
  • Client Service Consultant
  • Frontline Customer Service Officer
  • Help Desk Consultant
  • Municipal Customer Service Officer

Benefits of Working for the City of Tshwane

Employees may enjoy:

  • Permanent employment.
  • Competitive municipal salary package.
  • Pension and other employee benefits.
  • Paid annual leave.
  • Career development opportunities.
  • Training and skills development.
  • Stable government employment.
  • Opportunities for promotion within the municipality.

Employment Equity

The City of Tshwane welcomes applications from all designated groups, including:

  • African Female and Male
  • Coloured Female and Male
  • Indian Female and Male
  • White Female and Male
  • Persons with Disabilities
  • All qualifying applicants

Important Information

  • Applicants must be prepared to work at different regional customer care centres if required.
  • Background verification and criminal record screening will form part of the recruitment process.
  • Only shortlisted applicants may be contacted.
  • Meeting the minimum requirements does not guarantee appointment.

Enquiries

  • P. Matseba: (012) 358 1231
  • R. Smith: (012) 358 1303
  • T. Manamela: (012) 358 5238
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