Absa Officer Collect Inbound Outbound RBC Vacancy

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Absa Officer Collect Inbound Outbound RBC Vacancy 2026 | Apply Before 17 July

Absa Bank Limited is recruiting for an Officer Collect Inbound Outbound RBC to join its operations in Johannesburg, Gauteng. This is an excellent opportunity for individuals with a customer service background and a passion for banking to work for one of Africa’s leading financial institutions.

With more than 100 years of banking excellence, Absa continues to empower individuals and businesses across Africa by delivering innovative financial solutions. Successful candidates will become part of a diverse workforce committed to service excellence, integrity, and customer satisfaction.

Job Overview

  • Position: Officer Collect Inbound Outbound RBC
  • Company:
  • Location: Johannesburg, Gauteng, South Africa
  • Job Type: Full-Time
  • Job Requisition ID: R-15989134
  • Department: Retail Banking Collections
  • Application Closing Date: 17 July 2026

About the Position

The Officer Collect Inbound Outbound RBC is responsible for handling inbound and outbound customer interactions while providing operational support in accordance with Absa’s standard operating procedures. The successful candidate will assist customers, merchants, and branch staff by resolving enquiries, providing accurate information, and ensuring high levels of customer satisfaction.

The role requires excellent communication skills, professionalism, attention to detail, and the ability to work efficiently in a fast-paced banking environment while maintaining compliance with banking regulations and internal policies.

Key Responsibilities

The successful candidate will be expected to:

  • Answer inbound customer enquiries professionally and efficiently.
  • Conduct outbound customer interactions where required.
  • Provide accurate information and support to customers, merchants, and branch staff.
  • Deliver exceptional customer service while maintaining high customer satisfaction levels.
  • Meet daily productivity and service level agreement (SLA) targets.
  • Process customer requests according to established procedures.
  • Resolve customer queries promptly and accurately.
  • Maintain complete confidentiality of customer information.
  • Follow all banking regulations, policies, and compliance requirements.
  • Adhere to internal risk management and quality assurance standards.
  • Escalate complex customer issues to the relevant departments.
  • Maintain accurate records of customer interactions.
  • Work collaboratively with colleagues to improve operational efficiency.

Minimum Requirements

Applicants should possess:

  • A Further Education and Training Certificate (FETC) in:
    • Business
    • Commerce
    • Management Studies
  • Strong verbal and written communication skills.
  • Excellent customer service orientation.
  • Computer literacy and ability to work with banking systems.
  • Good interpersonal and problem-solving skills.
  • High level of professionalism and integrity.
  • Ability to work under pressure.
  • Strong attention to detail.
  • Good organisational and time management skills.

Skills and Competencies

Ideal candidates should demonstrate:

  • Customer-focused mindset
  • Excellent telephone etiquette
  • Active listening skills
  • Decision-making ability
  • Teamwork and collaboration
  • Adaptability
  • Time management
  • Conflict resolution
  • Professional communication
  • Accuracy and attention to detail

Why Work for Absa?

Joining Absa means becoming part of one of Africa’s most respected financial institutions. Employees benefit from:

  • Career growth and internal promotion opportunities
  • Continuous learning and professional development
  • Exposure to regional and international banking operations
  • Inclusive and diverse workplace culture
  • Competitive employee benefits
  • Opportunity to work for a certified Top Employer Africa 2026
  • A purpose-driven environment focused on empowering Africa’s future

Employment Equity

Absa Bank Limited is an equal opportunity and affirmative action employer. Appointments will be made in accordance with the Employment Equity Act (55 of 1998), with preference given to suitably qualified candidates from designated groups.

Application Closing Date

17 July 2026

Late applications may not be considered.

Why You Should Apply

This role is ideal for candidates who enjoy helping customers, thrive in a structured banking environment, and want to build a long-term career in financial services. It offers valuable experience in customer operations while providing opportunities for career advancement within one of Africa’s leading banks.

Apply Here