Regional Operations AR Administrator – Cape Town

Fidelity Services Group has an exciting opportunity for a Regional Operations AR Administrator to join its Fidelity ADT – Western Cape team in Cape Town.

This is a permanent administrative position suited to an organized and detail-oriented professional who can provide reliable administrative and operational support to the Regional Manager and Operations department.

Job Details

Company: Fidelity Services Group
Division: Fidelity ADT
Business Unit: FADT – Western Cape
Position: Regional Operations AR Administrator
Location: Cape Town, Western Cape
Employment Type: Permanent
Industry: Security and Investigations
Functional Area: Administrative
Minimum Experience: Associate
Posted: 07 August 2026
Closing Date: 17 August 2026

Minimum Requirements

Candidates interested in the Regional Operations AR Administrator position should meet the following requirements:

• Matric certificate
• Excellent written and verbal communication skills
• Proficiency in both English and Afrikaans
• Computer literacy is essential
• Working knowledge of MS Word, Excel, PowerPoint and MS Outlook
• Strong administrative and organizational abilities
• Excellent attention to detail
• Ability to work independently with minimal supervision
• Ability to work effectively under pressure
• Ability to prioritize multiple tasks
• Ability to meet strict deadlines
• Strong interpersonal and communication skills
• Client-focused approach
• Action-oriented and results-driven
• High level of integrity and trustworthiness
• Ability to demonstrate managerial courage and sound judgement
• Ability to handle sensitive correspondence and operational information professionally

Key Responsibilities

The successful candidate will provide comprehensive administrative support to the Regional Manager and Operations department.

Administrative Support

Responsibilities include:

• Coordinate meetings as required.
• Prepare meeting agendas.
• Take accurate minutes during meetings.
• Type, finalize and distribute minutes and correspondence.
• Maintain the Regional Manager’s diary.
• Manage and maintain the Regional Manager’s filing system.
• Screen documentation and correspondence received by the Regional Manager.
• Prioritize correspondence and obtain any additional information required.
• Answer and screen calls directed to the Regional Manager.
• Delegate correspondence and telephone calls to the appropriate individuals when necessary.

Travel and Operational Coordination

The administrator will also be responsible for:

• Coordinating operational travel arrangements.
• Booking accommodation for operational employees and management.
• Assisting with operational scheduling and coordination.
• Managing administrative requirements related to the Operations department.
• Assisting with orders and CAPEX requirements.

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Reporting and Records

Key recordkeeping and reporting duties include:

• Compiling weekly operational reports.
• Compiling monthly operational reports.
• Maintaining crime statistics.
• Maintaining accurate AR headcount information.
• Processing and recording promotions.
• Recording employee terminations.
• Assisting with staff requisitions.
• Ensuring operational records remain accurate and up to date.

Client Liaison and Complaints

The position also involves dealing with clients and assisting with complaints that reach the Regional Manager’s office.

Duties include:

• Acting as a point of contact for client-related matters.
• Receiving and investigating client complaints.
• Assisting with the resolution of client complaints.
• Ensuring complaints are resolved within prescribed timelines.
• Providing clients with appropriate feedback where necessary.
• Following up on recurring issues.
• Helping ensure that identified problems do not occur again.
• Drafting communications relating to company-initiated client cancellations for branches.

Human Resources and Operations Administration

The successful candidate will assist with various employee and operational administration matters, including:

• Maintaining AR headcount records.
• Processing information relating to promotions.
• Recording terminations.
• Assisting with staff requisitions.
• Assisting management with excess leave matters.
• Supporting Area Managers and Training Instructors with ad hoc administrative tasks.

Office and Compliance Responsibilities

Additional responsibilities include:

• Ensuring the AR department and Regional Manager’s office remain clean and secure.
• Acting as the EHS representative for the AR department.
• Supporting compliance with relevant workplace procedures.
• Handling confidential information appropriately.
• Ensuring administrative processes are completed accurately and on time.

Skills and Competencies

Fidelity Services Group is looking for a candidate who demonstrates:

Attention to Detail: Ability to identify errors and maintain accurate records.

Communication: Ability to communicate professionally with management, employees, clients and other stakeholders.

Organization: Ability to manage diaries, meetings, correspondence, reports, travel arrangements and multiple administrative tasks.

Time Management: Ability to prioritize work and consistently meet deadlines.

Working Under Pressure: Ability to remain professional and productive in a busy operational environment.

Independence: Ability to take responsibility for assigned duties and work with minimal supervision.

Client Focus: Ability to respond professionally to client concerns and assist with effective resolutions.

Drive for Results: Proactive approach to completing tasks and achieving required outcomes.

Integrity and Trust: Ability to handle sensitive operational and employee information responsibly.

Interpersonal Skills: Ability to build effective working relationships with management, employees, clients and colleagues.

Who Should Apply?

This opportunity may suit an experienced administrator who enjoys working in a fast-paced operational environment and is comfortable supporting senior management.

Candidates should be highly organized, computer literate and confident when communicating with different stakeholders. Experience handling confidential information, reports, correspondence, meetings and client-related matters would be advantageous.

Application Information

Interested candidates should submit their CV through the Fidelity Services Group application process.

Applicants are encouraged to ensure that their CV clearly reflects their qualifications, administrative experience, computer skills and relevant communication or client-service experience.

Location: Cape Town, Western Cape
Employment: Permanent
Closing Date: 17 August 2026