FlySafair Groups Agent

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FlySafair Groups Agent Vacancy 2026 – Johannesburg

FlySafair Official Website

Work for One of South Africa’s Leading Airlines

FlySafair is currently recruiting a Groups Agent for its Johannesburg Head Office. This permanent opportunity is ideal for candidates passionate about customer service, aviation, travel coordination, and call centre operations.

FlySafair is known as one of South Africa’s top low-cost airlines, operating flights across major domestic and regional destinations. The airline has built a strong reputation for operational efficiency and affordable air travel.

Job Details

  • Position: Groups Agent
  • Reference Number: GA0005
  • Location: Johannesburg
  • Department: Sales & Distribution
  • Industry: Aviation
  • Employment Type: Permanent
  • Salary: Market Related
  • Positions Available: 1
  • Closing Date: 02 July 2026

Main Duties and Responsibilities

The successful candidate will be responsible for handling group travel bookings and providing exceptional support to passengers and clients.

Daily Tasks Include:

  • Coordinating and managing airline group bookings
  • Responding to passenger queries via calls and emails
  • Assisting customers with:
    • Booking changes
    • Lost property
    • Special assistance requests
    • New reservations
  • Generating quotations for group bookings
  • Following up on booking confirmations and payments
  • Capturing passenger information accurately
  • Delivering excellent customer service at all times
  • Reporting recurring passenger issues to management
  • Building and maintaining long-term customer relationships

The role also involves working closely with clients throughout the entire booking process to ensure smooth travel arrangements.

Minimum Requirements

To qualify for this opportunity, applicants should have:

  • Grade 12 / Matric certificate
  • Previous call centre experience (advantageous)
  • Strong Microsoft Office skills:
    • Word
    • Excel
    • Outlook
  • Knowledge of:
    • Zendesk
    • PayU
    • Raddix systems
    • Telephone systems (advantageous)
  • Ability to work shifts and overtime
  • Good understanding of FlySafair products and services

Skills & Personal Attributes

FlySafair is looking for candidates who are:

  • Friendly and professional
  • Well spoken and articulate
  • Customer-service driven
  • Excellent communicators
  • Detail-oriented
  • Able to multitask in a fast-paced environment
  • Strong team players
  • Proactive and reliable
  • Good at listening and problem-solving
  • Excellent at time management

Why This Job Is a Great Opportunity

This position can help candidates gain valuable aviation and customer service experience while working in a fast-paced airline environment.

Potential career growth opportunities may include:

  • Senior Customer Service Agent
  • Airline Reservations Specialist
  • Team Leader
  • Operations Coordinator
  • Customer Care Supervisor

Industry sources note that aviation customer service roles help build communication, administration, and client management skills that are highly valuable across the travel and airline sectors.

Important Application Information

  • Email applications will not be accepted
  • Preference may be given to under-represented designated groups
  • If no feedback is received within two weeks after the closing date, consider the application unsuccessful
  • FlySafair reserves the right not to fill the vacancy

How to Apply

Interested candidates can apply through the official FlySafair recruitment portal:

Apply Online Here

Apply