Client Service Consultant Job Opportunity at Momentum Metropolitan Holdings – Durban 2026
Looking for a permanent client service job in KwaZulu-Natal? is hiring a Client Service Consultant for its Metropolitan Life division in Durban. This opportunity is ideal for candidates with strong communication skills, customer service experience, and the ability to handle client queries professionally across multiple service channels.
Job Overview
- Position: Client Service Consultant
- Location:
- Company:
- Job Type: Permanent
- Closing Date: 31 May 2026
- Industry: Financial Services / Client Support
About the Role
The successful candidate will provide professional client support through inbound calls, emails, and walk-in interactions. The role focuses on resolving client queries, handling complaints efficiently, and ensuring excellent customer service while meeting compliance and service level requirements.
Key Responsibilities
Client Service & Support
- Respond to client queries professionally and efficiently
- Resolve complaints within agreed service level agreements
- Provide accurate after-sales support and policy information
- Escalate unresolved issues to relevant departments
- Build and maintain strong client relationships
Administration & Compliance
- Capture and update client information on internal systems
- Complete reporting and administrative tasks accurately
- Adhere to company policies and legislative requirements
- Identify process improvements to enhance client experience
Team & Operational Support
- Collaborate with internal stakeholders and colleagues
- Participate in change initiatives and continuous improvement
- Contribute ideas that improve operational efficiency
- Support financial and risk management processes
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Minimum Requirements
Qualifications
- Matric or equivalent qualification
- Business-related qualification preferred
- Product training advantageous
Skills & Knowledge
- Proficiency in English and another South African language preferred
- Good knowledge of MS Office Suite (Word & Excel)
- Knowledge of financial products and procedures advantageous
- Strong communication and relationship-building skills
Competencies Required
Candidates should demonstrate:
- Strong communication skills
- Ability to remain calm under pressure
- Attention to detail
- Professional client engagement
- Problem-solving ability
- Time management and accountability
Why Join ?
Momentum Metropolitan is one of South Africa’s leading financial services groups, offering employees career growth, professional development opportunities, and exposure to a fast-paced customer service environment.
How to Apply
Interested applicants should apply through the official company careers portal before the closing date.
Apply Here