Complaints Officer Job Opportunity at Nedbank – Sandton, Johannesburg 2026
Looking for a client service and insurance complaints management role in South Africa’s banking sector? Nedbank is hiring a Complaints Officer for its Sandton office in Johannesburg. This opportunity is ideal for professionals with experience in short-term insurance complaints handling, customer resolution, regulatory compliance, and stakeholder engagement.
The successful candidate will join one of South Africa’s leading financial institutions and play a key role in resolving client complaints efficiently while ensuring compliance with regulatory and operational standards.
Job Overview
- Position: Complaints Officer
- Company: Nedbank
- Location: Johannesburg – Nedbank 135 Rivonia Road, Sandown, Sandton
- Job Type: Permanent
- Career Stream: Client Service
- Leadership Pipeline: Manage Self: Technical
- Reference Number: 145987
- Closing Date: 28 May 2026
- FAIS Affected: Yes
About the Role
The Complaints Officer will be responsible for logging, investigating, and resolving client complaints while ensuring fair treatment of customers and adherence to regulatory standards. The role focuses heavily on complaint resolution, stakeholder communication, reporting, and process improvement within the short-term insurance environment.
This position suits candidates who are detail-oriented, analytical, customer-focused, and capable of managing high-pressure workloads professionally.
Key Responsibilities
The selected candidate will:
- Log and manage all customer complaints and operational errors within the complaints management system.
- Investigate and resolve complex customer issues in collaboration with internal and external stakeholders.
- Ensure complaints are resolved within agreed turnaround times.
- Communicate effectively with clients throughout the complaint resolution process.
- Produce dashboards, MIS reports, and compliance reports for internal stakeholders.
- Facilitate monthly complaint resolution committee meetings.
- Recommend improvements to systems, processes, and policies.
- Support client data integrity campaigns and operational improvements.
- Ensure compliance with regulatory and governance requirements.
Minimum Requirements
Applicants should meet the following requirements:
Education
- Matric / Grade 12 / National Senior Certificate
- An Advanced Diploma or Bachelor’s Degree is preferred.
Experience
- 3–5 years of complaints handling experience in the Short-Term (Non-Life) Insurance sector
- Knowledge of short-term insurance operations
- Proficiency in Microsoft Office applications
- Experience with complaint management systems and reporting tools
Skills and Competencies
Nedbank is looking for candidates with:
- Strong communication and interpersonal skills
- Customer service orientation
- Problem-solving and decision-making abilities
- Stress tolerance and resilience
- Excellent organizational skills
- Ability to manage high work volumes
- Stakeholder engagement experience
- Data analysis and reporting capabilities
- Knowledge of governance, risk, and compliance frameworks
Why Work at Nedbank?
Nedbank Careers offers professionals the opportunity to work in a highly respected banking environment focused on innovation, customer experience, and operational excellence. Employees benefit from exposure to large-scale financial operations, career development opportunities, and a collaborative corporate culture.
The role also provides valuable experience in regulatory compliance, client service management, and insurance complaint resolution—skills that remain highly valuable across the banking and financial services industry.
Important Contact Information
For recruitment-related assistance, candidates may contact the Nedbank Recruiting Team:
- Phone: +27 860 555 566
How to Apply
Interested applicants can apply directly through the official Nedbank careers portal below:
Apply for the Complaints Officer Position at Nedbank
Tips for Applicants
To improve your chances of being shortlisted:
- Highlight complaints handling experience in your CV.
- Include experience within short-term insurance or banking environments.
- Emphasize regulatory compliance and customer service achievements.
- Showcase reporting, stakeholder management, and problem-solving skills.
- Tailor your CV using keywords from the job description.
Frequently Asked Questions
Is this a permanent position?
Yes, the Complaints Officer role at Nedbank is a permanent opportunity.
Where is the job located?
The role is based in Sandton, Johannesburg, Gauteng, South Africa.
What industry experience is required?
Candidates need experience in short-term (non-life) insurance complaints handling.
Is a degree required?
A Matric certificate is essential, while an Advanced Diploma or Bachelor’s Degree is preferred.