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Service Agent Contact Centre –X13

ByBen Vick

Nov 22, 2023

Service Agent Contact Centre x13

Position : Service Agent Contact Centre x13 (Distribution) WestvilleVacancy type: Internal

Task Grade: T10

Area of Speacialization : To provide a professional service to all customers via all available mediums.

Department: Contact Centre

Business Unit: Central East Cluster

Location: South Africa (Kwa-Zulu Natal)

Reference Number: WCC1123TS

Closing Date: 11/27/2023

Minimum Requirements

  • Relevant 3 years Diploma or Related

Related Minimum Experience:

  • 3 years experience in working with customers and customer relations

Skills and Competencies:

Behavioural:q

  • Integrity
  • Honesty
  • Trustworthiness
  • Professionalism

Leadership:

  • Team player
  • Motivating teams
  • Coaching
  • Mentoring
  • Developing

Knowledge:

  • Organisational knowledge (Eskom)
  • Ability to deal with stress
  • Report compilation
  • Service Delivery Training
  • Effective Time Management

Skills:

  • Interpersonal skills
  • Planning and organisational skills
  • Customer Service and product skills
  • Telephone skills
  • Computer skills
  • Communication skills

Attributes:

  • Clearly define attributes such as color blindness and physical disabilities that might hinder performance.

Assessment:

  • Clearly define the means through which the actual job requirements will be measured at or after the interview. In other words, those key elements that must be demonstrated by the individual in order to assure capability.

Key Responsibilities:

  • Handling inbound interactions
  • Handling back office activities (Non-Technical Dispatch and Follow-ups)
  • Handling Multi-media activities and Outbound (Proactive Customer Interaction) Campaigns
  • General Customer interaction and service improvement
  • Supports Marketing, Sales and Customer Service Processes
  • Vending Prepaid and Easy pay

By Ben Vick

Ben Vick is a Content Writer and Creator at Careersroom. He focuses on creating well-researched and unique content and believes that all weaknesses can be turned into strengths with time, effort, and practice.

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