Eskom Hiring: Service Agent Customer Services Area (x3 Posts)
Join Eskom Distribution Division
is recruiting for permanent Service Agent Customer Services Area positions within the Distribution Division. If you have customer service experience and a National Diploma, this could be your opportunity to work with one of South Africa’s leading energy providers.
Job Overview
- Position: Service Agent Customer Services Area
- Reference Number: eskom_005052
- Industry: Electricity, Energy & Water Supply
- Job Category: Customer Service
- Location: Sunninghill (Various locations in Gauteng, KZN & North West)
- Employment Type: Permanent
- Salary: Market Related
- Employment Equity: Yes
- Closing Date: 04 June 2026
About the Role
The successful candidates will provide efficient customer service and support within Eskom’s customer operations and specialist service fields across designated geographical areas.
Key Responsibilities
- Deliver customer service across Eskom value chains
- Assist Eskom customers with service-related queries
- Work with engineering, revenue management, marketing, communication and processing teams
- Handle customer interactions professionally and efficiently
- Support service process partners and customer operations
Minimum Requirements
Qualification
Applicants must have:
- National Diploma / National N Diploma (NQF Level 6 with 240 credits) in:
- Business Management
- Communication
- Marketing
- Commerce
- Engineering
- Social Science
- Accounting
- Finance
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Experience
- Minimum of 2 years’ experience in:
- Customer service
- Customer relations
Skills & Competencies
Leadership Skills
- Team player
- Coaching and mentoring
- Motivating teams
- Staff development
Behavioural Competencies
- Integrity
- Professionalism
- Honesty
- Trustworthiness
Knowledge Required
- Customer relationship management
- Metering and billing
- Credit management policies
- Low voltage maintenance and fault repair
- Service delivery systems
- Eskom operational processes
Essential Skills
- Computer literacy
- Communication skills
- Problem-solving ability
- Time management
- Relationship building
- Conflict handling
- Report writing
- Multilingual communication
- Stress management
Important Information
- If you do not receive feedback within 28 days after the closing date, consider your application unsuccessful.
- Candidates with disabilities are encouraged to apply.
- Eskom supports employment equity and diversity in the workplace.
- Eskom maintains a smoke-free working environment.
Apply Here