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Receptionist

ByBen Vick

Jan 2, 2024
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If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

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Location: Kempton Park

Job Posting Title: Receptionist 

Time Type: Full Time

MAIN PURPOSE OF THE ROLE

Operate telephone system to answer all incoming calls, screens where necessary and directs callers to appropriate personnel 

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Serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival while making sure that the correct security measures are followed.

DUTIES AND RESPONSIBILITIES

  • Answer all incoming calls within the 1st 3 rings, obtain the purpose of the call and transfer to the relevant department/person.
  • Booking of boardrooms and updating calenders. (Including refreshment requirements and/or setup)
  • Daily IVR checks across all branches.
  • Reporting of any issues picked up on IVR or phone lines.
  • Receive, sort and distribute internal mail.
  • Screening of management calls/escalations and transfer to the appropriate area/person.
  • Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel. 
  • Maintains security by following procedures; ensuring that the visitors register is completed correctly

OTHER DUTIES

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  • Performs other clerical duties such as filing, photocopying, and collating as and when required.
  • Making sure that they adhere to all audit requirements in their area
  • Maintains safe and clean reception area by complying with procedures, rules, and regulations.

Job-related Requirements

  • Minimum of 12 months experience as a Receptionist
  • Proficient in working on computers using MS Applications.
  • Ability to communicate clearly and professionally with customers.
  • Respond professionally using the correct call or email etiquette when engaging with customers or internal persons.
  • Ability to handle irate customers professionally
  • Proficient in the English language and preferably one of the other 11 languages would be an added advantage.
  • Computer Literacy Level 
  • Basic knowledge experience in MS Excel,  MS Outlook, Cisco or relevant telephony systems 

Qualifications

  • Any admin related qualifications an advantage

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By Ben Vick

Ben Vick is a Content Writer and Creator at Careersroom. He focuses on creating well-researched and unique content and believes that all weaknesses can be turned into strengths with time, effort, and practice.

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