Customer Services Officer (Part-Time)– Liberty Group

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Customer Services Officer (Part-Time) at Liberty Group – Johannesburg

Liberty Group is recruiting a Customer Services Officer (Part-Time) to join its Insurance & Asset Management division in Johannesburg. This role is ideal for experienced customer service professionals who enjoy helping clients, resolving service queries, and ensuring that every customer interaction reflects a high standard of professionalism. Working within one of South Africa’s leading financial services organisations, the successful candidate will play an important role in maintaining customer satisfaction while supporting business operations.

Job Details

  • Position: Customer Services Officer
  • Company: Liberty Group Limited
  • Business Segment: Insurance & Asset Management
  • Location: 1 Ameshoff Street, Johannesburg, Gauteng
  • Employment Type: Part-Time
  • Reference Number: 80454439A-0001
  • Date Posted: 17 July 2026

About the Role

The Customer Services Officer is responsible for managing and resolving service requests received from both internal departments and external clients. The position requires excellent communication skills, strong attention to detail, and the ability to work efficiently while meeting service level agreements (SLAs).

The successful applicant will ensure that customer requests are handled accurately, legislative requirements are followed, operational risks are minimised, and clients receive professional, timely assistance. Every interaction should contribute to a positive customer experience and strengthen client confidence in Liberty’s products and services.

Key Responsibilities

Daily duties may include:

  • Responding to customer enquiries through various communication channels.
  • Processing service requests accurately and within required turnaround times.
  • Investigating and resolving customer complaints professionally.
  • Providing information about products, policies, and services.
  • Updating and maintaining accurate customer records.
  • Liaising with internal departments to resolve client issues.
  • Monitoring service requests until they are successfully completed.
  • Ensuring compliance with company policies and regulatory requirements.
  • Identifying opportunities to improve customer service processes.
  • Maintaining confidentiality when handling sensitive customer information.
  • Escalating complex matters where necessary.
  • Supporting operational teams with administrative tasks related to customer servicing.

Minimum Qualifications

Applicants should have:

  • A Diploma in Business Commerce or a related qualification.

Experience Required

Candidates should possess:

  • 3–4 years’ experience in client relationship management.
  • Experience resolving customer service issues across multiple stakeholders.
  • 3–4 years’ experience in customer support or client servicing.
  • Knowledge of customer service operations within a corporate or financial services environment.
  • Experience working with service standards and turnaround times.

Skills and Competencies

Successful candidates should demonstrate:

  • Excellent verbal and written communication.
  • Strong customer service orientation.
  • Active listening skills.
  • Client relationship management.
  • Query resolution.
  • Problem-solving ability.
  • Good organisational and administrative skills.
  • Ability to prioritise workloads.
  • Accuracy and attention to detail.
  • Teamwork and collaboration.
  • Decision-making skills.
  • Time management.
  • Continuous improvement mindset.
  • Ability to work under pressure.
  • Computer literacy and experience using customer service systems.

Behavioural Competencies

Liberty is looking for candidates who can demonstrate:

  • Developing expertise.
  • Embracing change.
  • Examining information carefully.
  • Documenting information accurately.
  • Interacting effectively with people.
  • Making sound decisions.
  • Managing multiple tasks efficiently.
  • Producing quality work.
  • Resolving conflict professionally.
  • Thinking positively.
  • Upholding company standards.

What Makes This Role Attractive?

Working at Liberty offers employees the opportunity to gain valuable experience within South Africa’s financial services sector. Employees work in a professional environment that values customer satisfaction, innovation, integrity, teamwork, and continuous learning. The role also provides exposure to insurance operations, client servicing, and stakeholder engagement while allowing employees to develop long-term career skills.

Who Should Apply?

This opportunity is suitable for individuals who:

  • Enjoy working with people.
  • Have previous customer service experience.
  • Are detail-oriented and organised.
  • Can resolve problems calmly and professionally.
  • Thrive in a fast-paced environment.
  • Want to build a career within financial services or insurance.

Important Recruitment Notice

Liberty Group and Standard Bank never charge application or recruitment fees. Applicants should never pay money to secure interviews, assessments, or employment opportunities. If anyone requests payment while claiming to represent the company, report the matter immediately through the official Standard Bank fraud reporting channels.

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