JOB OPPORTUNITY: CUSTOMER SERVICE AGENT – FLYSAFAIR (OR TAMBO, JHB)
FlySafair (Safair Operations) is currently recruiting a Customer Service Agent to join its Passenger Services team at the OR Tambo International Airport base in Johannesburg. This is a permanent position within the aviation sector, offering an opportunity to work in a fast-paced airport environment where customer experience is a top priority.
Reference Number: Customer Service Agent – OR
Department: Passenger Services
Industry: Aviation
Job Type: Permanent
Location: OR Tambo International Airport, Johannesburg
Salary: Market Related
Closing Date: 10 June 2026
Role Overview
The successful candidate will be responsible for delivering efficient, professional, and customer-focused service to airline passengers, ensuring smooth travel experiences from check-in to issue resolution.
Key Responsibilities
- Assist passengers with flight bookings, ticket sales, and changes
- Provide accurate information on fares, rules, policies, and travel procedures
- Support passengers during flight delays, disruptions, and cancellations
- Handle customer complaints with professionalism and urgency
- Escalate complex issues to supervisors when necessary
- Safeguard sensitive and confidential passenger information
- Maintain high service standards in a busy airport environment
- Ensure compliance with airline and airport operational procedures
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Minimum Requirements
- Grade 12 / Matric or equivalent qualification
- Previous experience in airport operations, ticketing, or customer service
- Strong computer literacy (MS Word, Excel, Outlook)
- Excellent communication skills in English (written and verbal)
- Ability to work shifts, including weekends and public holidays
- Good understanding of customer care principles
Personal Attributes
- Professional, punctual, and reliable
- Strong patience and conflict-handling ability
- Able to remain calm under pressure
- High level of integrity when handling confidential information
- Strong time management and attention to detail
- Customer-focused mindset
What You Can Expect
- Exposure to a dynamic aviation environment
- Opportunity to build experience in airline passenger services
- Work in a structured, professional airport operations team
- Growth potential within airline operations and customer service fields
Application Guidelines
- Email applications will not be accepted
- Only shortlisted candidates will be contacted within 2 weeks after the closing date
- FlySafair reserves the right not to proceed with the vacancy or to appoint based on operational requirements