Client Service Officer / Employment Services Officer Posts (×9)

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DEPARTMENT OF EMPLOYMENT AND LABOUR

Client Service Officer / Employment Services Officer Posts (×9)

Public Employment Services Division – Western Cape

The Department of Employment and Labour is recruiting 9 Client Service Officers to support the Public Employment Services (PES) programme across multiple Labour Centres. These roles focus on helping unemployed citizens access job opportunities through the ESSA system.

SALARY

  • R280 278 per annum (Level 5 equivalent government package)
    Includes standard public service benefits (pension, leave, etc.)

CONTRACT TYPE

  • Permanent government employment (subject to probation and public service regulations)

CLOSING DATE

  • 08 June 2026
    • Walk-in applications: 16:00
    • Email applications: 23:59

AVAILABLE LOCATIONS (×9 POSTS)

Western Cape Labour Centres:

  • Beaufort West Labour Centre (Ref: HR4/4/10/659)
  • Bellville Labour Centre (Ref: HR4/4/10/660)
  • Cape Town Labour Centre (Ref: HR4/4/10/661)
  • George Labour Centre (Ref: HR4/4/10/662)
  • Mitchells Plain Labour Centre (Ref: HR4/4/10/663)
  • Oudtshoorn Labour Centre (Ref: HR4/4/10/664)

Applicants must use the correct reference number for the specific centre.

PURPOSE OF THE ROLE

To provide frontline employment services to the public by assisting unemployed individuals and employers through the ESSA (Employment Services of South Africa) system, ensuring accurate registration, job matching, and administrative support.

KEY RESPONSIBILITIES

1. Work-Seeker Registration (ESSA)

  • Register unemployed individuals on the ESSA database
  • Capture personal, educational, and employment information
  • Maintain accurate and updated client records

2. Job Opportunity Registration

  • Capture and upload job vacancies and training opportunities
  • Match suitable candidates to available opportunities
  • Support employer registration processes

3. Employment Counselling Referrals

  • Refer clients for career guidance and employment counselling
  • Assist job seekers with job readiness support

4. Administrative Duties

  • Data capturing and filing
  • Updating records and maintaining systems
  • Supporting Labour Centre operations

5. Outreach & Advocacy

  • Participate in awareness campaigns and public service initiatives
  • Promote employment services within communities

ESSA SYSTEM (IMPORTANT)

The Employment Services of South Africa (ESSA) system is a government database used to:

  • Register unemployed work-seekers
  • List available job opportunities
  • Match candidates with employers
  • Track employment service delivery

Client Service Officers are responsible for ensuring all information on ESSA is accurate and up to date.

MINIMUM REQUIREMENTS

  • Grade 12 / Matric / Senior Certificate
  • Computer literacy (MS Office and data capturing systems)
  • Strong communication skills (verbal and written)
  • Good interpersonal and customer service ability
  • Ability to work with the public professionally
  • Attention to detail and accuracy
  • Problem-solving ability
  • Telephone etiquette

Advantageous:

  • Experience in administration or customer service
  • Knowledge of labour laws or government systems

KNOWLEDGE REQUIREMENTS

Applicants should have an understanding of:

  • Public Service Act and Regulations
  • Employment Services Act
  • Labour legislation
  • Batho Pele principles
  • Government service delivery processes
  • Departmental policies and procedures

SKILLS REQUIRED

  • Strong communication and listening skills
  • Computer and data entry competency
  • Patience and professionalism
  • Accuracy in administrative work
  • Problem-solving and client assistance
  • Ability to handle high volumes of public interaction

WHY THESE JOBS MATTER

These positions are part of South Africa’s national strategy to:

  • Reduce unemployment
  • Improve access to job opportunities
  • Strengthen public employment services
  • Support career development for citizens

They are ideal for entry-level candidates looking to enter government administration and public service careers.

EMPLOYMENT EQUITY

  • The Department applies Employment Equity principles
  • Preference may be given to designated groups
  • Candidates with disabilities are encouraged to apply

HOW TO APPLY

1. Documents Required

  • New Z83 application form (mandatory)
  • Updated detailed CV

2. Submission Rules

  • Combine all documents into ONE PDF file
  • Do NOT send ZIP/JPEG/IMG files
  • Clearly include correct reference number in email subject line
  • Complete all sections of the Z83 form (sign and initial)

EMAIL ADDRESSES

POSTAL / HAND DELIVERY

Chief Director: Provincial Operations
PO Box 872
Cape Town
8000

Physical Address:
Department of Employment and Labour
No. 9 Long Street
Corner Riebeeck & Long Street
Cape Town

IMPORTANT APPLICATION RULES

CONTACT FOR ENQUIRIES

Ms K Fuller
Tel: (021) 441 8119

  • Use ONLY the new Z83 form
  • Incomplete applications will be rejected
  • Wrong reference numbers = automatic disqualification
  • Late applications will not be accepted
  • Submit early to avoid system delays
Apply