2x Senior Admin Clerk (B5)

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2x Senior Admin Clerk (B5) Client Service Centre Job Opportunity at AVBOB – Cape Town 2026

Apply for Senior Admin Clerk Jobs at AVBOB in Cape Town

Looking for an administration and client service job in Cape Town? AVBOB is currently hiring for the position of 2x Senior Admin Clerk (B5) Client Service Centre in the Western Cape. This permanent opportunity is ideal for experienced administrative professionals with strong customer service skills and experience in the life assurance or insurance industry.

AVBOB is one of South Africa’s most established and respected insurance companies with over 100 years of service excellence. The company is known for employee development, professional growth, and rewarding outstanding performance.

Job Overview

Job Title 2x Senior Admin Clerk (B5) Client Service Centre Company AVBOB Job Reference Number CSC/WC/26 Location Cape Town, Western Cape, South Africa Industry Administration / Office Support Job Type Permanent Department Client Services Salary Market Related Closing Date Not Specified

About the Role

AVBOB is seeking client-focused and detail-oriented Senior Admin Clerks to join the Client Service Centre team in Cape Town. The successful candidates will be responsible for assisting policyholders, processing client requests efficiently, handling administrative duties, and delivering exceptional customer service.

The vacancies are available due to one promotion and one resignation.

Key Responsibilities

The successful candidates will be responsible for:

  • Welcoming and assisting walk-in clients at reception
  • Handling client inquiries according to client service procedures
  • Referring clients to the relevant departments when necessary
  • Managing claims, policy services, and premium-related administration
  • Handling petty cash and premium payment collections
  • Preparing daily banking cash submissions
  • Communicating delays, system issues, or processes to clients
  • Referring new business opportunities to consultants
  • Handling fraud allegations and complaints
  • Compiling weekly and monthly statistics reports
  • Performing general office administration duties

Minimum Requirements

Applicants must meet the following requirements:

  • Grade 12 / Matric certificate
  • Category B FAIS accreditation (140 Long Term Insurance Credits)
  • Suitable industry entry qualification as required by the FSCA
  • RE5 Certificate
  • Clear ITC record
  • Clear criminal record
  • Compliance with FAIS legislation requirements

FAIS Qualification Requirements

Applicants entering the industry during the following periods must meet these requirements:

2004 – 2007

  • 30 credits on NQF Level 4 obtained by 31 December 2009

2008 – 2009

  • 30 or 60 credits on NQF Level 4 obtained by 31 December 2011
  • Or a full FAIS recognised qualification obtained by 31 December 2013

2010 Onwards

  • Full FAIS recognised qualification required

Experience Required

Candidates should have:

  • 2–3 years administration experience
  • 2–3 years experience within the Life Assurance industry
  • Experience in credit services or policy maintenance environments
  • Experience using the AVBOB production system will be advantageous

Skills and Competencies

Ideal candidates should possess:

  • Excellent communication skills in English and two African languages
  • Strong negotiation and communication abilities
  • Customer service orientation
  • Problem-solving and listening skills
  • Conflict management abilities
  • Teamwork and collaboration skills
  • Good time management
  • Strong decision-making abilities

Why Join AVBOB?

AVBOB offers employees:

  • Stable permanent employment
  • Career growth opportunities
  • Professional development
  • A supportive work environment
  • The opportunity to work for a trusted company with over a century of excellence

How to Apply

Interested applicants should apply directly through the AVBOB careers portal before the closing date.

Prepare the following documents before applying:

  • Updated CV
  • Certified copies of qualifications
  • RE5 Certificate
  • ID copy
  • Supporting FAIS accreditation documents

Apply