Call Centre Agents X3

Department of Employment and Labour: Call Centre Agents X3

Position: Call Centre Agent [X3 Posts]

Reference Number: HR 4/4/3/1CCA/UIF

Salary: R202 233 per annum

Location: Unemployment Insurance Fund, Pretoria


  • Senior Certificate/Grade 12 or equivalent.
  • 0-6 months’ experience.


  • Batho Pele Principles.
  • Telephone Etiquette.
  • Call centre operating system.


  • Computer
  • Literacy.
  • Interpersonal.
  • Communication.
  • Listening.
  • Customer focused.


  • Answering incoming calls (Inbound). Handle outgoing calls (Outbound).
  • Maintain an employer’s database.
  • Handle electronic enquiries

Evaluate the quality of the calls received and provide advice on Standard Operational Measures.

Enquiries: Ms ZW Chauke Tel: 012 337 1886

Applications: Chief Director: Corporate Services: P O Box 1851, Pretoria, 0001 or hand delivery at corner Lilian Ngoyi and Pretorius Street, ABSA Towers Building, Pretoria

For Attention: Sub-directorate: Human Resources Management, UIF

It is the Department’s intention to promote equity (race, gender and disability) through the filling of this post with a candidate whose transfer / promotion / appointment will promote representivity in line with the numeric targets as contained in our Employment Equity plan.

Closing Date: 02 October 2023

NOTE/ Instruction: Applications quoting the relevant reference number must be submitted on the new form Z83, obtainable from any Public Service Department or on the internet at

If you have not been contacted within eight (8) weeks after the closing date of this advertisement, please accept that your application was unsuccessful.

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