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Call Centre Agents X3

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Department of Employment and Labour: Call Centre Agents X3

Position: Call Centre Agent [X3 Posts]

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Reference Number: HR 4/4/3/1CCA/UIF

Salary: R202 233 per annum

Location: Unemployment Insurance Fund, Pretoria

Requirements:

  • Senior Certificate/Grade 12 or equivalent.
  • 0-6 months’ experience.

Knowledge:

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  • Batho Pele Principles.
  • Telephone Etiquette.
  • Call centre operating system.

Skills:

  • Computer
  • Literacy.
  • Interpersonal.
  • Communication.
  • Listening.
  • Customer focused.

Duties:

  • Answering incoming calls (Inbound). Handle outgoing calls (Outbound).
  • Maintain an employer’s database.
  • Handle electronic enquiries

Evaluate the quality of the calls received and provide advice on Standard Operational Measures.

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Enquiries: Ms ZW Chauke Tel: 012 337 1886

Applications: Chief Director: Corporate Services: P O Box 1851, Pretoria, 0001 or hand delivery at corner Lilian Ngoyi and Pretorius Street, ABSA Towers Building, Pretoria

For Attention: Sub-directorate: Human Resources Management, UIF

It is the Department’s intention to promote equity (race, gender and disability) through the filling of this post with a candidate whose transfer / promotion / appointment will promote representivity in line with the numeric targets as contained in our Employment Equity plan.

Closing Date: 02 October 2023

NOTE/ Instruction: Applications quoting the relevant reference number must be submitted on the new form Z83, obtainable from any Public Service Department or on the internet at www.gov.za/documents.

If you have not been contacted within eight (8) weeks after the closing date of this advertisement, please accept that your application was unsuccessful.

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