Department of Employment and Labour: Call Centre Agents X3
Position: Call Centre Agent [X3 Posts]
Reference Number: HR 4/4/3/1CCA/UIF
Salary: R202 233 per annum
Location: Unemployment Insurance Fund, Pretoria
Requirements:
- Senior Certificate/Grade 12 or equivalent.
- 0-6 months’ experience.
Knowledge:
- Batho Pele Principles.
- Telephone Etiquette.
- Call centre operating system.
Skills:
- Computer
- Literacy.
- Interpersonal.
- Communication.
- Listening.
- Customer focused.
Duties:
- Answering incoming calls (Inbound). Handle outgoing calls (Outbound).
- Maintain an employer’s database.
- Handle electronic enquiries
Evaluate the quality of the calls received and provide advice on Standard Operational Measures.
Enquiries: Ms ZW Chauke Tel: 012 337 1886
Applications: Chief Director: Corporate Services: P O Box 1851, Pretoria, 0001 or hand delivery at corner Lilian Ngoyi and Pretorius Street, ABSA Towers Building, Pretoria
For Attention: Sub-directorate: Human Resources Management, UIF
It is the Department’s intention to promote equity (race, gender and disability) through the filling of this post with a candidate whose transfer / promotion / appointment will promote representivity in line with the numeric targets as contained in our Employment Equity plan.
Closing Date: 02 October 2023
NOTE/ Instruction: Applications quoting the relevant reference number must be submitted on the new form Z83, obtainable from any Public Service Department or on the internet at www.gov.za/documents.
If you have not been contacted within eight (8) weeks after the closing date of this advertisement, please accept that your application was unsuccessful.