Call Center Agent Vacancy at Siqalo Foods | Permanent , Gauteng

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Call Center Agent Vacancy at Siqalo Foods | Permanent Job Opportunity in Boksburg, Gauteng

Company: Siqalo Foods (An RCL FOODS Company)
Position: Call Center Agent
Reference Number: RCL260709-1
Department: ICSE – Spread Division
Job Type: Permanent
Location: Boksburg, Gauteng, South Africa
Closing Date: 19 July 2026

Apply for the Call Center Agent Vacancy at Siqalo Foods

Siqalo Foods is inviting applications for a Call Center Agent to join its Spread Division based in Boksburg, Gauteng. Reporting to the Call Center Facilitator, the successful candidate will be responsible for processing inbound and outbound sales orders, assisting customers with enquiries, resolving delivery-related issues, and ensuring exceptional customer service.

This is an excellent opportunity for candidates with call centre experience who are passionate about customer service, administration, and sales support. Candidates living with disabilities are encouraged to apply.

About Siqalo Foods

Siqalo Foods, part of RCL FOODS, is one of South Africa’s leading food manufacturers, producing trusted household brands. The company is committed to delivering quality products while providing rewarding career opportunities in a diverse and inclusive workplace.

Purpose of the Role

The Call Center Agent will manage customer orders, respond to enquiries, resolve delivery issues, handle product-related concerns, and maintain accurate customer records while ensuring excellent service delivery and operational efficiency.

Key Responsibilities

Inbound and Outbound Sales Order Processing

  • Capture customer orders accurately and within required deadlines.
  • Confirm order details and reference numbers with customers.
  • Process add-on orders and Just-in-Time (JIT) products before cut-off times.
  • Record customer interactions and activities in the CRM system.
  • Ensure all sales orders are submitted to the Planning Team before close of business.
  • Prepare daily call lists for review and approval.

Customer Service

  • Respond to customer enquiries regarding:
    • Delivery schedules
    • Product availability
    • Quality complaints
    • Stock shortages
    • Product information
    • Depot-related queries
  • Resolve customer concerns professionally and efficiently.
  • Follow up on delivery delays, damaged deliveries, and transport issues.

Administration

  • Monitor sales order reports and identify duplicate or future orders.
  • Rebook short deliveries and update delivery schedules.
  • Maintain accurate customer records and activity logs.
  • Organise workstations and file documentation daily.
  • Process pick-up slips and administrative documentation.

Communication

  • Liaise with depots regarding deliveries and special orders.
  • Communicate stock shortages with relevant teams.
  • Assist customer representatives with store-related enquiries.
  • Escalate customer complaints where necessary.
  • Maintain professional communication with internal and external stakeholders.

Teamwork and Performance

  • Take ownership of assigned tasks and responsibilities.
  • Meet productivity and quality targets consistently.
  • Support company values and teamwork initiatives.
  • Participate in training and professional development programmes.
  • Contribute to continuous process improvement.
  • Participate in performance reviews and goal-setting activities.

Minimum Requirements

  • Grade 12 (Matric) or NQF Level 4 qualification.
  • NC(V) Level 4 qualification will also be considered.
  • NQF Level 5 Higher Certificate in Customer Service, Sales, or Marketing.
  • Minimum of one year’s experience in a call centre environment.
  • Excellent customer service skills.
  • Good communication and interpersonal skills.
  • Computer literacy and CRM system experience will be advantageous.
  • Ability to multitask and work under pressure.

Key Skills and Competencies

  • Customer service excellence
  • Sales order processing
  • Telephone etiquette
  • Strong verbal and written communication
  • Time management
  • Attention to detail
  • Problem-solving skills
  • Administrative accuracy
  • Teamwork and collaboration
  • Planning and organisation
  • Accountability
  • Adaptability
  • Relationship management

Key Performance Indicators (KPIs)

  • Accuracy of inbound and outbound sales order processing.
  • Call handling volumes.
  • Customer query resolution.
  • Service Level Agreement (SLA) compliance.
  • Customer satisfaction and service quality.

Why Join Siqalo Foods?

Working at Siqalo Foods offers the opportunity to become part of one of South Africa’s leading food manufacturing companies. Employees benefit from a collaborative work environment, career development opportunities, ongoing training, and the chance to contribute to delivering quality products and outstanding customer service.

How to Apply

Interested candidates should submit their application before the closing date.

Closing Date: 19 July 2026

Only shortlisted applicants will be contacted.

Apply Here