Branch Administrator Job Opportunity at Ampath Laboratories

by

Branch Administrator Job Opportunity at Ampath Laboratories – Hilton, KwaZulu-Natal (Permanent)

Ampath Laboratories is inviting applications for a Branch Administrator position at its Hilton Branch in KwaZulu-Natal. This permanent role is ideal for candidates with administrative experience who enjoy working in a professional healthcare environment and providing excellent customer service.

Job Details

Position: Branch Administrator
Reference Number: B270310
Company:
Department: Hilton Branch Admin
Job Type: Permanent
Industry: Pharmaceutical & Medical / Healthcare
Location: Hilton, KwaZulu-Natal, South Africa
Salary: Market Related
Working Hours: 40 hours per week (5-day work week)
Closing Date: 11 August 2026 at 21:00

About the Role

The Branch Administrator is responsible for ensuring the smooth daily operation of the laboratory and Care Centre through efficient administration, patient support, specimen handling, and accurate record management. This role contributes to quality healthcare by ensuring laboratory processes run efficiently while delivering professional customer service to patients, healthcare professionals, and colleagues.

Main Responsibilities

Successful candidates will be responsible for:

  • Providing administrative support to the branch.
  • Welcoming patients and creating a professional first impression.
  • Assisting patients with completing laboratory request forms.
  • Capturing patient and medical information accurately into the Laboratory Information System (LIS).
  • Answering telephone calls and responding to general enquiries.
  • Scheduling and coordinating routine administrative activities.
  • Performing medical aid benefit verification where required.
  • Assisting patients with billing and account enquiries.
  • Processing cash and card payments.
  • Issuing receipts and pro forma invoices.
  • Maintaining accurate filing systems and administrative records.
  • Receiving laboratory specimens from collection points.
  • Verifying specimen details against requested laboratory tests.
  • Correctly labelling, sorting and batching specimens.
  • Preparing specimens for transportation and laboratory processing.
  • Ensuring laboratory reports reach doctors, hospitals and healthcare facilities promptly.
  • Maintaining confidentiality of patient information.
  • Following laboratory quality assurance procedures.
  • Reporting administrative issues or delays promptly.
  • Supporting branch management with daily operational requirements.

Minimum Requirements

Applicants should have:

  • Grade 12 (Matric).
  • 1–2 years of administration experience.
  • Experience within a pathology, laboratory or healthcare environment will be an added advantage.
  • Good computer literacy.
  • Knowledge of Microsoft Office applications.
  • Strong organisational and planning skills.
  • Excellent communication skills.
  • Ability to multitask in a busy environment.
  • High attention to detail.
  • Professional appearance and customer service skills.
  • Ability to maintain confidentiality at all times.

Skills and Competencies

Ideal candidates should demonstrate:

  • Administrative excellence.
  • Excellent customer service.
  • Professional communication.
  • Time management.
  • Problem-solving ability.
  • Teamwork and collaboration.
  • Accuracy and attention to detail.
  • Ability to follow procedures.
  • Record management.
  • Data capturing skills.
  • Ability to work independently.
  • Adaptability in a fast-paced healthcare environment.

What Makes This Role Important?

As a Branch Administrator, you are the link between patients, healthcare professionals, and laboratory staff. Your work ensures patient information is captured correctly, specimens are processed without delays, payments are handled accurately, and laboratory services operate efficiently. Your attention to detail directly contributes to accurate medical testing and quality patient care.

Benefits of Working at Ampath

  • Permanent employment.
  • Market-related salary.
  • Stable healthcare industry career.
  • Professional working environment.
  • Opportunities for career growth and development.
  • Ongoing training and support.
  • Inclusive and diverse workplace.
  • Exposure to one of South Africa’s leading pathology laboratories.

Employment Equity

Ampath is committed to Employment Equity and diversity. Applications from suitably qualified candidates from designated and underrepresented groups are encouraged as part of the company’s commitment to building an inclusive workforce.

Closing Date

11 August 2026 at 21:00

How to Apply

Interested candidates should submit their application through the official Ampath Careers portal before the closing date. After submitting your application, regularly check your email inbox for communication regarding the next steps in the recruitment process.

Apply Here