Branch Administrator – Ampath Laboratories | Polokwane

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Branch Administrator – Ampath Laboratories | Polokwane, Limpopo

Permanent Healthcare Administration Opportunity

Ampath Laboratories is seeking a professional, organised, and customer-focused Branch Administrator to support the efficient operation of its Polokwane laboratory and Care Centre. This role plays a critical part in ensuring seamless administrative processes, quality patient service, accurate specimen handling, and effective branch support.

Job Details

  • Position: Branch Administrator
  • Reference Number: B270199
  • Company: Ampath Laboratories
  • Location: Polokwane, Limpopo
  • Industry: Pharmaceutical & Medical / Healthcare
  • Employment Type: Permanent
  • Positions Available: 1
  • Salary: Market Related
  • Working Hours: 45 Hours Per Week
  • Work Schedule: 6-Day Work Week
  • Closing Date: 24 June 2026 at 21:00

About the Role

As a Branch Administrator, you will be responsible for maintaining efficient administrative operations within the branch while supporting patients, healthcare professionals, and laboratory staff. The position combines front-office customer service, specimen administration, billing support, and general branch administration to ensure smooth day-to-day operations.

You will contribute to Ampath’s commitment to service excellence by ensuring accurate record-keeping, timely processing of information, and professional patient interactions.

Minimum Requirements

  • Grade 12 (Matric)
  • 0–4 years of administration experience
  • Valid South African Driver’s Licence (Code B)
  • Own reliable transport
  • Computer literacy and proficiency in Microsoft Office applications
  • Previous healthcare, laboratory, pathology, or medical administration experience will be advantageous

Key Responsibilities

Administration & Records Management

  • Capture and maintain accurate patient and laboratory information
  • Prepare and manage administrative documentation
  • Maintain organised filing systems and branch records
  • Handle routine correspondence and data processing

Patient & Customer Service

  • Welcome and assist patients professionally
  • Guide patients through requisition and registration processes
  • Answer incoming calls and respond to enquiries
  • Resolve routine customer service issues efficiently

Billing & Financial Administration

  • Process cash and card payments
  • Assist with account and billing enquiries
  • Generate pro forma invoices where required
  • Maintain accurate financial records

Laboratory Support

  • Receive and verify specimens against test requests
  • Label, batch, and prepare specimens according to protocols
  • Support the efficient flow of laboratory operations
  • Assist with report distribution to doctors and healthcare facilities

Skills and Competencies

  • Strong attention to detail
  • Excellent organisational skills
  • Effective verbal and written communication
  • Time management and prioritisation abilities
  • Customer service orientation
  • Problem-solving capability
  • Ability to work under pressure
  • Professionalism and confidentiality
  • Teamwork and relationship-building skills

Why Join Ampath?

  • Work for one of South Africa’s leading pathology laboratory groups
  • Gain experience in a respected healthcare environment
  • Opportunity for career growth and development
  • Inclusive and diverse workplace culture
  • Meaningful role supporting quality patient care and laboratory services
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