Agent: Call Centre Inbound & Outbound – Absa Bank Johannesburg

Job Overview

Looking to build your career in banking and customer service? Absa Bank is recruiting an Agent: Call Centre Inbound & Outbound in Johannesburg. This full-time opportunity is ideal for candidates with customer service experience who are passionate about delivering exceptional support and helping customers resolve their banking-related queries.

As part of one of Africa’s leading financial institutions, successful candidates will provide informational support to cardholders, merchants, and branch staff while ensuring compliance with banking policies and service standards.

Job Details

• Position: Agent: Call Centre Inbound & Outbound
• Company: Absa Bank
• Location: Johannesburg
• Job Type: Full-Time
• Reference Number: R-15988243
• Application Closing Date: 24 June 2026

Key Responsibilities

• Provide inbound and outbound customer support.
• Assist cardholders, merchants, and branch staff with inquiries.
• Meet contracted service level agreements (SLAs).
• Deliver excellent customer service and customer satisfaction.
• Maintain compliance with banking regulations and internal controls.
• Follow standard operating procedures and quality standards.
• Accurately document customer interactions and resolutions.

Minimum Requirements

Education

• NQF Level 6 qualification.
• Further Education and Training Certificate (FETC) in Business, Commerce, or Management Studies.

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Experience

• Previous call centre experience is beneficial.
• Collections experience will be advantageous.
• Strong communication and customer service skills.
• Ability to work in a fast-paced, target-driven environment.

Skills and Competencies

• Customer relationship management
• Telephone etiquette
• Problem-solving skills
• Attention to detail
• Compliance awareness
• Time management
• Teamwork and collaboration
• Professional communication

Why Join Absa?

Absa offers employees the opportunity to contribute to the growth of Africa’s financial services sector while developing professionally within a respected banking institution. Employees benefit from exposure to diverse teams, career growth opportunities, and a purpose-driven workplace focused on innovation and customer excellence.

Application Deadline

Applications close on 24 June 2026. Interested candidates who meet the requirements are encouraged to apply before the closing date.