Agent: Customer Service – Europcar | Durban Downtown

Motus Corporation

Job Overview

Europcar Car Rental, part of Motus Corporation, is inviting applications for an Agent: Customer Service position based in Durban, KwaZulu-Natal.

The successful candidate will support the achievement of the branch’s targets by providing efficient, professional and customer-focused service in line with company quality management procedures.

This position is suited to a customer-focused individual who understands the importance of service delivery, can remain calm under pressure and is motivated to build a career in a fast-paced and dynamic environment.

Vacancy Details

Job Title: Agent: Customer Service
Company: Europcar Car Rental
Division: Rental
Business Unit: Europcar
Location: 67 KE Masinga Road, Durban North, Durban, 4001, Space 3A, Ground Floor
Province: KwaZulu-Natal
Employment Type: Permanent
Functional Area: Customer Service
Industry: Retail
Minimum Experience: Associate / 2 years front office or customer service experience
Minimum Qualification: NQF Level 4 (Matric or equivalent)
Reference Number: REF19285
Posted: 08 September 2026
Closing Date: 15 September 2026
Reporting Manager: Arnel Moodley

About the Position

The purpose of the position is to support the achievement of branch targets through the delivery of efficient and professional customer service.

The successful candidate will be expected to consistently provide a high standard of service and make customers feel valued throughout their rental experience.

Europcar is looking for someone who is passionate about customer service, highly energetic and self-motivated, eager to learn and committed to achieving both individual and team results.

The ideal candidate must be able to remain calm under pressure and demonstrate resilience, flexibility and professionalism in a challenging, fast-paced environment.

Key Responsibilities

The successful candidate will be responsible for:

• Handling all aspects of customer check-out and check-in rental transactions in accordance with company procedures.
• Following quality control, claims and accident procedures.
• Making, amending, cancelling and monitoring vehicle reservations as required.
• Providing excellent customer service and assisting customers with queries.
• Performing various administrative and general office duties.
• Capturing fuel information, VRVs and non-revs.
• Following up on overdue rentals.
• Scanning documentation.
• Performing partial billing.
• Assisting with fleet movement control.
• Completing and maintaining claims reports.
• Handling rental deposits.
• Receiving, recording and managing customer lost-property recoveries from vehicles.
• Maintaining the security and quality control of vehicles and other company property.
• Identifying and reporting expired licences, vehicles due for servicing and other issues that do not meet company quality standards.
• Maintaining good housekeeping and cleanliness standards within the branch.
• Performing other duties as requested by management.

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Minimum Experience

Applicants must have:

• At least 2 years of front office or customer service experience.

Minimum Qualification

• NQF Level 4 qualification (Matric or equivalent).

Minimum Requirements

Applicants must meet the following requirements:

• Code 8 driver’s licence.
• At least 2 years of driving experience.
• Computer literate.
• Good communication skills in English, both verbal and written.
• Excellent interpersonal skills.
• Ability to communicate clearly, articulate information and interact professionally with customers.

Working Requirements

The successful candidate must be willing and able to:

• Work overtime when required.
• Work shifts.
• Work weekends when required.
• Remain flexible during peak periods and changing operational circumstances.
• Handle customer conflict and challenging situations professionally.
• Work effectively under pressure.

Competencies

The position requires the following competencies:

• Strong communication skills in English.
• Excellent interpersonal and customer service skills.
• Customer-focused approach.
• Initiative and problem-solving ability.
• Excellent telephone and face-to-face customer relations skills.
• Counter-selling skills.
• Ability to handle pressure.
• Strong time-management skills.
• Sense of urgency.
• Commitment to achieving results.
• High levels of accuracy.
• Strong attention to detail.
• Ability to work effectively as part of a team.
• Ability to work with people from different cultures and backgrounds.

Personal Attributes

The ideal candidate should be:

• Committed.
• Professional in all aspects of conduct and grooming.
• Neat and presentable.
• Highly resilient when dealing with adversity, long hours and customer conflict.
• Energetic and self-motivated.
• Flexible and adaptable.
• Driven to achieve individual and team goals.
• Trustworthy.
• Highly responsible.
• Honest and possess strong integrity in all business dealings.

Who Should Apply?

This opportunity is suitable for candidates with customer service or front-office experience who have a Matric qualification, a valid Code 8 driver’s licence and the ability to work in a fast-paced rental environment.

Candidates should be comfortable dealing directly with customers, handling administrative duties and working shifts, weekends and overtime when required.

How to Apply

Interested and suitably qualified candidates should apply for the Agent: Customer Service – Europcar | Durban Downtown position using the official Motus Corporation recruitment platform.

Reference: REF19285

Closing Date: 15 September 2026

Only candidates who meet the stated requirements should apply.