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Document Management Admin Intern – Metropolitan | Bellville

Metropolitan Document Management Admin Intern

Closing Date: 31 August 2026
Reference Number: MMH260826-3
Job Title: Document Management Admin Intern
Position Type: Temporary
Role Family: Operations
Company: Metropolitan / Momentum Metropolitan
Location: Bellville, Western Cape, South Africa
Remote Opportunity: Some of the time

About Metropolitan

Metropolitan is one of South Africa’s longstanding financial services brands, with a 125-year legacy of helping communities access affordable financial solutions that support financial growth and security.

The company provides solutions across areas including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance, with operations extending across several African countries.

Job Purpose

The Document Management Admin Intern will provide effective and efficient administrative and operational support to the manager and department.

The role involves document processing, capturing policy information, handling administrative tasks, supporting client queries and maintaining accurate documentation and records.

Key Responsibilities

Document Management and Administration

Categorise documentation according to departments and functions.
Reconcile received documentation against documents sorted, captured and prepared each day.
Route source documents with the correct patch sheets to Document Sorters after entry.
Ensure barcodes and printouts are accurate.
Collate, compile and distribute documents and reports according to required standards and timeframes.
Accurately capture client policy information on relevant systems.
Ensure policy patch sheets correspond correctly with documents.
Forward incorrectly matched documents to Document Sorting Clerks with details of the error.
Escalate queries and housekeeping issues to the appropriate service department.
Follow up to ensure queries are resolved within required timeframes.
Perform general administrative duties.

Client Services

Support the coordination, escalation and resolution of client queries.
Follow up with relevant departments regarding outstanding client matters.
Handle general and inbound agent and client queries and correspondence.
Build and maintain effective relationships with clients and internal and external stakeholders.
Contribute to a culture focused on exceptional client service and effective feedback.

People and Collaboration

Develop productive working relationships with colleagues and stakeholders.
Participate positively in change initiatives.
Continuously develop professional, industry and legislative knowledge.
Contribute ideas that support innovation and operational improvement.
Take ownership of personal career development.

Finance and Operational Support

Control and check expense claims for authorisation.
Prepare and check invoices and arrange payments.
Identify opportunities to improve cost effectiveness and operational efficiency.
Manage company resources responsibly.
Contribute to risk identification processes and communicate recommendations through the appropriate channels.

Minimum Requirements

Applicants should have:

Matric / Grade 12.
A relevant 1-year post-matric qualification.
0–1 years of administrative experience.
An understanding of different Metropolitan policy numbers and documentation.
Knowledge and understanding of the long-term insurance industry.
Knowledge of relevant in-house systems.

Key Competencies

The successful candidate should demonstrate:

Business Acumen
Client and Stakeholder Commitment
Drive for Results
Change and Innovation
Collaboration
Impact and Influence
Self-Awareness and Insight
Diversity and Inclusiveness

Employment Details

Detail Information Position Document Management Admin Intern Reference MMH260826-3 Company Metropolitan Department/Role Family Operations Position Type Temporary Location Bellville, Western Cape Remote Work Some of the time Closing Date 31 August 2026

Why Consider This Opportunity?

This internship provides an opportunity for an entry-level candidate to gain practical administrative and operational experience within a major South African financial services environment. The role offers exposure to document management, client services, insurance administration, internal systems and business operations.

How to Apply

Interested candidates should apply through the official Metropolitan/Momentum Metropolitan careers platform and verify the vacancy details before submitting an application.

Applicants are encouraged to use the reference number MMH260826-3 – Document Management Admin Intern (Bellville) when searching for the vacancy.

Closing Date: 31 August 2026

Job seekers should always verify vacancies on the employer’s official careers website and be cautious of requests for payment or sensitive information during the recruitment process.

Important Notice

The vacancy information above is based on the supplied Metropolitan job advert. Requirements, closing dates and availability may change, so applicants should confirm the latest information on the official employer career page before applying.

Apply Here

Document Management Admin Intern – Metropolitan