Senior Branch Admin Clerk – Hartswater | AVBOB
AVBOB is hiring a Senior Branch Admin Clerk for its Hartswater Insurance Office in the Northern Cape. This is a permanent position suited to an experienced administrator with strong customer service skills and experience in the life assurance industry.
The successful candidate will assist policyholders, process client requests, handle administrative duties and ensure that services are delivered accurately and efficiently.
Senior Branch Admin Clerk Job Details
Details Information Company AVBOB Position Senior Branch Admin Clerk Location Hartswater, Northern Cape Department Branch Administration Job Type Permanent Industry Insurance Reference Number SBAC/HARTS Positions Available 1 Salary Market Related
About the Position
The Senior Branch Admin Clerk will be based at AVBOB’s Hartswater Insurance Office. The role involves providing professional assistance to policyholders and ensuring that client requests are processed efficiently, accurately and within the required timeframes.
The position combines customer service, policy administration, cash handling, claims support and general office administration.
AVBOB is an established organisation with more than 100 years of history and a focus on strong organisational values, employee development and performance.
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Duties and Responsibilities
The successful candidate will be responsible for a range of administrative and client service functions, including:
- Performing general reception duties and welcoming clients.
- Assisting walk-in clients with enquiries.
- Following client service policies and procedures when dealing with requests.
- Referring clients to the relevant department when necessary.
- Obtaining the required knowledge and using available resources to resolve enquiries.
- Communicating processes, delays and system problems to waiting clients.
- Handling claims and policy service requests.
- Processing premium administration relating to clients’ policies.
- Managing petty cash.
- Collecting cash from clients for premium payments.
- Processing premium refunds where required.
- Preparing cash for daily banking with the finance department.
- Referring new business opportunities to the relevant consultant.
- Handling complaints and fraud allegations.
- Preparing weekly and monthly statistics reports.
- Performing general office and administrative duties.
Requirements
Applicants interested in the Senior Branch Admin Clerk position should meet the following requirements:
Education
- Grade 12 is required.
Experience
- At least 2–3 years’ experience in the Life Assurance industry.
- Experience in a client service or policy maintenance environment is preferred.
- 2–3 years’ administrative experience.
- 1–2 years’ relevant office administration experience will be an advantage.
- Experience using the AVBOB production system will be an advantage.
Computer Skills
Candidates should have computer skills, particularly in:
- Microsoft Word
- Microsoft Excel
Skills and Attributes
The role requires someone who can communicate effectively with clients and colleagues while maintaining accuracy when processing policy and administrative requests.
Strong candidates should be organised, professional and customer-focused. The ability to handle enquiries efficiently, manage administrative records and work accurately with financial transactions will be important in this position.
Because the role involves dealing directly with policyholders, applicants should also be comfortable working in a client-facing environment and handling sensitive enquiries professionally.
Who Should Apply?
This opportunity may suit candidates who have experience working in insurance administration, life assurance, policy maintenance, client services, branch administration or financial services administration.
Candidates with Grade 12, relevant administration experience and previous exposure to life assurance environments are encouraged to apply.
Experience with AVBOB’s production system is not listed as a compulsory requirement, but it will be an advantage.
Location
The position is based at the AVBOB Hartswater Insurance Office in Hartswater, Northern Cape.
Salary
The salary for the Senior Branch Admin Clerk position is listed as Market Related. The advertisement does not provide a specific salary amount.
How to Apply
Applicants interested in this permanent AVBOB opportunity should apply through the official recruitment process.
When applying, use the following job details to identify the correct vacancy:
Job Title: Senior Branch Admin Clerk – Hartswater
Reference: SBAC/HARTS
Company: AVBOB
Location: Hartswater, Northern Cape
Make sure your CV clearly highlights your Grade 12 qualification, administrative experience, Life Assurance experience, client service experience and computer skills.
Important Information
- Company: AVBOB
- Position: Senior Branch Admin Clerk
- Reference: SBAC/HARTS
- Location: Hartswater, Northern Cape
- Employment Type: Permanent
- Positions: 1
- Salary: Market Related
- Closing Date: Not specified in the supplied vacancy information
Applicants should verify all vacancy information and application requirements on the official AVBOB recruitment platform before submitting an application.