Old Mutual Administrator: Case Management – Pinelands

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Old Mutual Administrator: Case Management – Pinelands

Old Mutual is hiring an Administrator: Case Management in Pinelands, Western Cape. This opportunity is suited to candidates with Grade 12 who have strong administrative, communication, customer service, case management and computer skills.

Job Details

Company: Old Mutual
Position: Administrator: Case Management
Job Requisition: JR-82605
Location: Pinelands, Western Cape
Employment Type: Full-time
Posted: 19 August 2026
Closing Date: 21 August 2026 at 23:59
Qualification: Grade 12 / NQF Level 4
Experience: 1–2 years of Old Mutual administrative experience will be advantageous

About the Role

The Administrator: Case Management will manage and coordinate outstanding medical and administrative requirements for new business insurance applications.

The successful candidate will act as a central point of contact between customers, advisers or brokers, medical service providers, underwriting teams and other internal stakeholders.

The role requires accurate case management, effective follow-ups, professional communication and the ability to ensure applications progress within agreed service-level requirements.

Key Responsibilities

  • Manage a portfolio of new business cases through workflow systems.
  • Monitor case progress and ensure outstanding requirements are completed on time.
  • Maintain accurate case notes, records and evidence of customer interactions.
  • Follow cases through until medical and administrative requirements are completed.
  • Respond to customer and adviser requests within agreed service levels.
  • Meet productivity, quality and turnaround-time targets.
  • Perform quality checks and maintain accurate records.
  • Identify and escalate risks, delays and operational challenges.
  • Process and resolve payment-related queries from intake through to closure.
  • Investigate discrepancies, perform reconciliations and ensure cases are properly resolved.
  • Clear ageing cases and maintain audit-ready case files.
  • Communicate professionally with internal teams, external providers and clients.
  • Manage workflow systems including BIZAGI, BANCS, CMOS and Outlook.
  • Maintain compliance with POPIA, data accuracy and records-management requirements.
  • Support follow-ups and ensure outstanding requirements are actioned.

Minimum Requirements

Applicants should have:

  • Matric / Grade 12 or equivalent qualification.
  • NQF Level 4 qualification.
  • Strong verbal and written communication skills.
  • Good computer literacy and typing skills.
  • Good numerical accuracy and reconciliation ability.
  • Strong attention to detail.
  • Good judgement and problem-solving skills.
  • Ability to work under pressure.
  • Ability to work effectively as part of a team.
  • Ability to manage deadlines and high-volume workloads.
  • Strong organisational and administrative skills.

Advantageous Experience

The following will be advantageous:

  • 1–2 years of administrative experience at Old Mutual.
  • Knowledge of PF, MFC and customer products and processes.
  • Experience with Old Mutual systems.
  • Technical knowledge of BANCS, BIZAGI and CMOS.
  • Experience in case management, customer service or financial-services administration.

Key Skills

  • Client management
  • Computer literacy
  • Numerical aptitude
  • Database administration
  • Office systems
  • Oral and written communication
  • Report review
  • Management reporting
  • Action planning
  • Stakeholder engagement
  • Case management
  • Reconciliation
  • Quality assurance
  • Records management
  • Problem-solving

Competencies

Old Mutual is looking for candidates who demonstrate:

  • Collaboration
  • Effective communication
  • Accountability
  • Results-driven behaviour
  • Planning and alignment
  • Technical confidence
  • Attention to detail
  • Proactive problem-solving
  • Customer-focused service
  • Ability to work under pressure

Education Requirement

NQF Level 4 – Grade 12, School Leaving Certificate, National Certificate, Occupational Certificate or equivalent.

The position involves following standardised processes, providing administrative support, meeting daily production standards and maintaining service and quality requirements.

Important Information

The appointment will be made from the designated group in line with Old Mutual South Africa’s Employment Equity Plan and the requirements of the relevant business unit.

Closing Date: 21 August 2026 at 23:59

How to Apply

Interested and suitably qualified candidates should apply for the Administrator: Case Management – JR-82605 position through Old Mutual’s official careers platform before the closing date.

Visit Old Mutual

Reference: JR-82605
Position: Administrator: Case Management
Location: Pinelands, Western Cape
Closing Date: 21 August 2026

Candidates are encouraged to verify the vacancy and application requirements on Old Mutual’s official careers platform before applying.

Apply Here