Talent Pool: MSOI Clinical Coordinator (Assistance)

by

Discovery Health Talent Pool: MSOI Clinical Coordinator (Assistance) – 2026

Discovery Health is inviting suitably qualified candidates to apply for the Talent Pool: MSOI Clinical Coordinator (Assistance) opportunity within its Clinical function. The position forms part of Discovery Health | Africa Health Hub and focuses on clinical coordination, pre-authorisation and medical assistance for international health insurance members.

Job Details

Company: Discovery Health
Business Unit: Discovery Health
Department/Function: Clinical
Job Title: MSOI Clinical Coordinator (Assistance)
Employment Type: Talent Pool
Date Posted: 11 August 2026
Industry: Healthcare / Medical Assistance / Health Insurance

About Discovery Africa

Discovery Africa is a subsidiary of Discovery Health that extends Discovery’s reach across the African continent through health insurance, third-party administration and 24/7 medical assistance services.

Discovery Africa currently provides health insurance products in countries including DRC, Mozambique, Kenya, Zambia, Ghana, Nigeria and Tanzania. The business also provides medical assistance to inbound travellers to South Africa and outbound travellers internationally.

About the Talent Pool

Applicants who apply for this opportunity consent to being placed in Discovery’s Talent Pool for future recruitment.

Candidates will still participate in the recruitment process, which may include assessments, role plays and interviews. Applicants who meet the required criteria can then be considered for suitable opportunities when additional staff are required.

Candidates remain active on the database and may receive monthly updates regarding their recruitment progress.

Key Purpose of the Role

The Clinical Coordinator will work closely with Clinical and Administration teams within the international operations environment to ensure activities are aligned with client service-level objectives.

The role involves managing pre-authorisation and medical assistance requests for international health insurance members and coordinating with clients, service providers, contact centres and multidisciplinary healthcare teams.

Key Responsibilities

The successful candidate may be responsible for:

  • Aligning clinical activities with the strategic objectives of the business.
  • Working with team members and stakeholders to meet client SLA requirements.
  • Managing activities from pre-authorisation and case coordination through clinical review and discharge planning.
  • Supporting chronic disease management and repatriation processes where required.
  • Working shifts according to operational requirements.
  • Answering ACD calls within the required service-level targets.
  • Managing average call duration within the required timeframe.
  • Receiving pre-authorisation requests by telephone, email or fax.
  • Verifying membership validity.
  • Checking available benefits against scheme and insurer benefit rules.
  • Assessing medical necessity and appropriateness of treatment.
  • Evaluating the suitability of healthcare facilities, service providers and levels of care.
  • Consulting Clinical Managers or Medical Advisors when necessary.
  • Approving or declining requests and communicating decisions appropriately.
  • Updating cases using utilisation reviews and clinical information received from hospitals.
  • Managing daily tasks, mailboxes and pending-status reports.
  • Liaising with scheme contacts regarding funding decisions.
  • Providing detailed feedback to clients and management within prescribed SLA periods.
  • Coordinating on-site or telephonic case-management visits when required.
  • Monitoring levels of care and utilisation.
  • Supporting discharge planning and negotiations with hospital administrators and treating specialists.
  • Liaising with clients and healthcare service providers.
  • Participating in delegated projects.

Minimum Qualifications

Applicants should have:

  • Grade 12 as a minimum educational requirement.
  • A relevant clinical qualification such as:
    • Ambulance Emergency Assistance (ILS)
    • Emergency Care Technician
    • Critical Care Assistance

Experience Requirements

The following experience is required or advantageous:

  • Relevant clinical experience.
  • Approximately 2 years’ pre-hospital road operations experience.
  • Two years’ call-centre experience is advantageous.
  • Hospital-based clinical experience is advantageous.
  • Aeromedical knowledge is advantageous.
  • Experience in healthcare insurance risk management.
  • Experience within the healthcare insurance environment.
  • Knowledge of risk-management principles is advantageous.
  • Ability to work effectively in a fast-moving, high-pressure environment.

Required Knowledge and Skills

Candidates should demonstrate:

  • Strong customer-service knowledge.
  • Knowledge of industry legislation and funding guidelines.
  • Knowledge of medical funds, health insurance and healthcare risk management.
  • Strong clinical knowledge.
  • Ability to implement processes.
  • Ability to apply legislation to daily work.
  • Excellent verbal and written communication.
  • Computer literacy.
  • Critical evaluation and interpretation of information.
  • Sound clinical decision-making.
  • Liaison, coordination and consulting skills.
  • Ability to participate in protocol and process development.

Personal Competencies

Discovery is looking for candidates who are:

  • Helpful and customer-focused.
  • Friendly and accommodating.
  • Problem solvers.
  • Output driven.
  • Self-motivated.
  • Assertive when required.
  • Patient and resilient.
  • Honest and trustworthy.
  • Flexible and adaptable.

The Discovery Person

Successful candidates are expected to demonstrate Discovery’s core attributes, including:

  • Values Driven
  • Optimistic
  • Learns on the Fly
  • Resilient
  • Instils Trust
  • People Savvy
  • Drives Results
  • Problem Solver

Employment Equity

Discovery considers its approved Employment Equity Plan and targets as part of the recruitment process. The company is an equal-opportunity employer and encourages people with various disabilities to apply.

How to Apply

Interested and suitably qualified candidates should apply for the Talent Pool | MSOI Clinical Coordinator (Assistance) position through Discovery’s official careers platform.

Because this is a Talent Pool opportunity, successful applicants may be considered for future vacancies after completing the required recruitment and assessment process.

Apply Here