Customer Care Liaison Officer at Hyundai SA – Apply Now

Customer Care Liaison Officer is available at Hyundai Automotive South Africa, under Motus Corporation, in Germiston, Gauteng. This is a permanent customer service opportunity for candidates interested in working in a professional automotive customer-care environment.

The position is based at the Hyundai Importers – Hyundai Head Office and focuses on delivering efficient, accurate and professional assistance to customers.

Customer Care Liaison Officer Job Overview

Job Title: Customer Care Liaison Officer
Company: Motus Corporation
Division: Hyundai SA
Business Unit: Hyundai Importers – Hyundai Head Office
Location: Germiston, Gauteng, South Africa
Employment Type: Permanent
Industry: Customer Services
Functional Area: Customer Service
Experience Level: Associate
Minimum Experience: 0–1 year
Preferred Experience: 1–3 years
Posted: 27 March 2026
Closing Date: 12 August 2026

About the Customer Care Liaison Officer Position

Hyundai Automotive South Africa is looking for a Customer Care Liaison Officer who can provide professional and efficient customer service while handling enquiries, requests and customer-related issues.

The successful candidate will be expected to communicate with customers through calls and other available channels, understand their needs, provide appropriate assistance and escalate matters when required.

The role requires someone who can work accurately, remain professional when dealing with customers and contribute towards high customer satisfaction.

Key Responsibilities

As a Customer Care Liaison Officer, your responsibilities will include:

Responding to customer enquiries professionally and efficiently.
Handling customer requests through telephone calls and other communication channels.
Providing accurate information and assistance to customers.
Identifying customer problems and working towards suitable solutions.
Escalating complex or unresolved issues to the appropriate department.
Maintaining accurate records of customer interactions.
Preparing and maintaining relevant reports.
Following established customer service procedures and guidelines.
Ensuring services are delivered according to company standards.
Working within applicable service level agreements.
Maintaining high levels of customer satisfaction.
Managing customer interactions efficiently to minimise delays.
Working towards agreed performance and service targets.
Maintaining a professional approach when dealing with difficult or demanding situations.

Minimum Requirements

Applicants should have:

0–1 year of minimum experience, with 1–3 years preferred.
Experience in customer service or a contact centre environment.
A basic understanding of customer service processes.
Basic knowledge of systems used in customer service operations.
The ability to communicate professionally with customers.

Previous customer service or contact centre exposure would be beneficial because the role involves regular customer interaction and the handling of enquiries and service-related matters.

Key Competencies

The successful candidate should demonstrate:

Customer Focus

A strong commitment to understanding customer needs and providing professional assistance.

Communication

Good verbal and interpersonal communication skills, with the ability to communicate clearly and professionally.

Problem-Solving

The ability to understand customer issues, identify possible solutions and escalate matters appropriately.

Sound Judgement

The ability to make appropriate decisions within established procedures and service guidelines.

Teamwork

The ability to work effectively with colleagues and other departments to resolve customer issues.

Organisation

Good planning and organisational skills, particularly when managing multiple customer requests.

Results Orientation

A willingness to work towards performance targets while maintaining service quality.

Resilience

The ability to remain calm, professional and productive when working under pressure or dealing with challenging customers.

Technical Skills

Applicants should have:

Basic knowledge of contact centre operations.
An understanding of customer service principles.
Basic knowledge of customer interaction processes.
The ability to work with customer service systems.
Good record-keeping skills.
The ability to accurately document customer interactions and requests.

What the Employer Is Looking For

This position is suited to a customer-focused individual who enjoys assisting people and solving problems.

Candidates should be comfortable communicating with customers, following established procedures and working towards service and performance targets.

Attention to detail is also important because the role involves maintaining accurate customer records and reports.

Career Opportunity

The Customer Care Liaison Officer role provides an opportunity for candidates with early customer service or contact-centre experience to develop their skills within the automotive industry.

Working within Hyundai SA’s customer service environment can provide exposure to professional customer relationship management, service processes, customer enquiries, issue resolution and internal escalation procedures.

Location

The position is based in Germiston, Gauteng, at the Hyundai Importers – Hyundai Head Office business unit.

Candidates should ensure that they can meet the requirements associated with working from the advertised location.

Employment Type

This is a permanent position.

Closing Date

12 August 2026

Applicants are encouraged to submit their applications before the closing date. Late applications may not be considered.

How to Apply

Interested candidates should submit their CV/application through the official Hyundai SA recruitment process.

Applicants should ensure that their CV accurately reflects their customer service experience, contact centre exposure, communication skills and relevant competencies.

Important Information

Only candidates who meet the stated requirements should apply.
Ensure your CV contains accurate and up-to-date information.
Highlight relevant customer service or contact centre experience.
Applications should be submitted before 12 August 2026.
The position is permanent and based in Germiston, Gauteng.

Frequently Asked Questions

What is the job title?

The position is Customer Care Liaison Officer.

Who is recruiting?

The vacancy is with Motus Corporation, under Hyundai SA.

Where is the position located?

The position is located in Germiston, Gauteng.

Is the position permanent?

Yes. The advertised employment type is Permanent.

What experience is required?

The minimum stated experience is 0–1 year, while 1–3 years is preferred. Customer service or contact centre experience is relevant.

What industry is the position in?

The vacancy falls under the Customer Services industry and Customer Service functional area.

When does the application close?

The closing date is 12 August 2026.

What type of candidate would suit this role?

The position would suit a customer-focused person with good communication, problem-solving, organisational and interpersonal skills who can work under pressure and meet performance targets.

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