Cabin Services Assistant Manager – FlySafair (Durban & Lanseria)

FlySafair is inviting applications for the position of Cabin Services Assistant Manager. This is a permanent management opportunity for an experienced aviation professional with a strong cabin crew background. The successful candidate will play a key leadership role in supervising cabin crew operations, ensuring regulatory compliance, maintaining safety standards, and supporting the development and wellbeing of cabin crew members across FlySafair’s Durban and Lanseria bases.

Job Details

• Position: Cabin Services Assistant Manager
• Company: FlySafair
• Reference Number: CSM 01
• Department: Cabin Crew
• Industry: Aviation
• Job Type: Permanent
• Location: Durban & Lanseria, South Africa
• Salary: Market Related
• Closing Date: 13 August 2026

About FlySafair

FlySafair is one of South Africa’s leading low-cost airlines, recognised for its excellent on-time performance, operational efficiency, and commitment to passenger safety. The airline provides domestic and regional air travel while maintaining high standards of customer service and regulatory compliance.

Purpose of the Role

The Cabin Services Assistant Manager supports the Cabin Services Manager in overseeing all cabin crew operations. The role focuses on leadership, recruitment, training, safety compliance, crew scheduling, employee relations, budgeting, and ensuring that cabin crew consistently deliver exceptional customer service while complying with SACAA regulations and company standards.

Key Responsibilities

Cabin Crew Leadership

• Supervise and manage daily cabin crew operations.
• Provide leadership, coaching, mentoring, and performance guidance.
• Monitor employee performance and address operational concerns.
• Maintain high standards of professionalism and customer service.

Recruitment & Selection

• Conduct cabin crew screening and interviews.
• Participate in candidate selection and vetting.
• Assist with onboarding new cabin crew members.

Training & Development

• Update and maintain the Flight Attendant Manual (FAM).
• Develop and improve training programmes.
• Review examination papers and training materials.
• Attend training administration meetings.
• Ensure crew remain compliant with required qualifications.

Operational Administration

• Manage crew licences and ensure validity.
• Prepare operational directives and staff notices.
• Approve leave requests through the ESS system.
• Investigate excessive leave or sick leave abuse.
• Prepare roster fairness reports.
• Assist the Rosters Department with monthly planning.
• Facilitate crew roster requests.

• ADMIN CLERK (B3) – AVBOB Broker Division
• Service Desk Team Lead (12-Month Contract) – Nexio
• Cabin Services Assistant Manager – FlySafair
• Client Advisor – Northern Cape | Nedbank Careers 2026
• Admin Clerk Vacancy at Ampath Laboratories

Safety & Regulatory Compliance

• Ensure compliance with SACAA Cabin Crew regulations.
• Monitor flight and duty limitations.
• Assist with Flight Operations procedures.
• Investigate incidents and occurrences.
• Escalate safety reports where required.
• Monitor fatigue management and safety risks.
• Process cabin crew flight reports.

Financial & Administrative Support

• Assist in preparing and managing the Cabin Crew department budget.
• Monitor departmental expenditure.
• Support implementation of departmental KPIs.
• Prepare reports for senior management.

Employee Relations

• Promote employee wellbeing and morale.
• Conduct regular engagement sessions with crew.
• Address disciplinary matters fairly.
• Issue first-line warnings where necessary.
• Coordinate investigations and disciplinary hearings.
• Represent the company during CCMA matters together with the Employee Relations team.

Minimum Requirements

Applicants must have:

• Grade 12 (Matric) or equivalent qualification.
• A valid Cabin Crew Member Licence.
• At least 7 years of flying experience.
• A minimum of 5 years serving as In-Charge or Senior Cabin Crew.
• Ability to travel between FlySafair operational bases.
• A clear disciplinary record.
• Excellent attendance history.
• Flexibility to work weekends, public holidays, and after-hours when operationally required.

Preferred Skills

Successful candidates should demonstrate:

• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Conflict resolution and problem-solving skills.
• Decision-making under pressure.
• Report writing and administrative skills.
• Knowledge of aviation legislation and SACAA requirements.
• Staff coaching and mentoring abilities.
• Attention to detail and organisational skills.
• Professional judgement and confidentiality.
• Computer literacy and experience using employee management systems.

Personal Attributes

FlySafair is looking for candidates who are:

• Professional and well presented.
• Honest and highly ethical.
• Emotionally intelligent and compassionate.
• Friendly and approachable.
• Fair, respectful, and diplomatic.
• Assertive and confident leaders.
• Calm under pressure.
• Highly organised.
• Reliable and dependable.
• Passionate about aviation safety and customer service.

Why Join FlySafair?

Working at FlySafair offers the opportunity to:

• Join one of South Africa’s fastest-growing airlines.
• Lead experienced cabin crew teams.
• Build a long-term aviation management career.
• Work in a safety-focused and professional environment.
• Gain exposure to airline leadership and operational management.
• Contribute to employee development and operational excellence.

Application Guidelines

• Applications must be submitted through the official FlySafair careers portal.
• Email applications will not be accepted.
• Preference may be given to candidates from under-represented designated groups in line with the company’s Employment Equity objectives.
• Only shortlisted candidates will be contacted.
• If you do not receive feedback within two weeks after the closing date, please consider your application unsuccessful.
• FlySafair reserves the right not to fill this position if operational requirements change.

Closing Date: 13 August 2026