Client Support Consultant (Temporary) – Discovery

by

Discovery Corporate & Employee Benefits is hiring a Client Support Consultant (Temp) within its Client Service function. This opportunity is suited to candidates with customer service or contact centre experience who are confident handling client queries, resolving problems and providing professional support.

Date Posted: 6 August 2026
Position: Client Support Consultant (Temp)
Business Unit: Corporate & Employee Benefits
Function: Client Service
Employment Type: Temporary

About Discovery

Discovery is a leading South African financial services organisation focused on making people healthier, enhancing their lives and protecting their financial wellbeing.

The Corporate & Employee Benefits division provides employee benefit solutions designed to help organisations build healthier and wealthier workforces. The division operates across areas including retirement savings and group risk benefits.

Job Purpose

The successful candidate will provide professional, efficient and effective customer service within a contact centre environment.

The role involves responding to client queries, investigating complex issues, resolving complaints and providing accurate information about products, policies and benefits.

You will also work closely with internal departments and external partners to ensure that queries are resolved efficiently and that clients receive a high standard of service.

Key Responsibilities

  • Provide telephonic and email support through the Technical Support Centre.
  • Respond to internal and external queries, issues and problems.
  • Investigate and resolve complex client complaints.
  • Provide accurate information regarding policies, protocols and benefits.
  • Track and identify recurring query trends.
  • Provide feedback to relevant internal stakeholders.
  • Maintain accurate daily, weekly and monthly statistics.
  • Build strong working relationships with internal departments and external partners.
  • Assist with the efficient resolution of client queries.
  • Stay up to date with Discovery Employee Benefits schemes and products.
  • Understand and follow relevant protocols and policies.
  • Conduct data analysis and prepare reports for stakeholders.
  • Maintain a high standard of professional client service.

Minimum Requirements

  • NQF Level 6 equivalent qualification.
  • At least 1 year of customer service experience in a contact centre environment.
  • Proven experience resolving client queries.
  • Excellent written and verbal communication skills in English.
  • Intermediate Microsoft Office skills.
  • Ability to work on Saturdays.

Advantageous

Experience or knowledge of:

  • Employee Benefits.
  • Retirement schemes.
  • Group Risk schemes.
  • Discovery in-house products.
  • Discovery protocols and policies.

Preference may be given to candidates with previous Employee Benefits experience.

Skills and Personal Attributes

The ideal candidate should demonstrate:

  • Strong customer-service orientation.
  • Excellent communication skills.
  • High emotional intelligence.
  • Strong interpersonal skills.
  • A high sense of urgency.
  • Problem-solving ability.
  • Good judgement and decision-making skills.
  • Ability to take initiative.
  • Ability to work independently.
  • Ability to work effectively within a team.
  • Strong peer and stakeholder relationships.
  • Career ambition.
  • Action-oriented approach.
  • Ability to manage complex client queries professionally.

Who Should Apply?

This position is suitable for candidates who have a relevant NQF Level 6 qualification and experience working in customer service or a contact centre. Candidates with Employee Benefits experience, particularly in retirement or group risk schemes, may have an advantage.

Employment Equity

Discovery considers its approved Employment Equity Plan and targets during the recruitment process. The company is an equal-opportunity employer and encourages people with disabilities to apply.

Important Details

Job Title: Client Support Consultant
Employment Type: Temporary
Company: Discovery – Corporate & Employee Benefits
Department/Function: Client Service
Posted: 6 August 2026
Work Requirement: Must be able to work on Saturdays

How to Apply

Interested candidates should apply through the official Discovery careers platform and follow the application instructions provided for the Client Support Consultant (Temp) vacancy.

Note: Applicants should ensure that their CV clearly highlights their customer service/contact centre experience, relevant qualification, communication skills and any Employee Benefits experience.

Apply Here