Discovery PWD Learnership 2026

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Discovery PWD Learnership 2026 – Long Term Insurance (NQF Level 4)

Company: Discovery Health
Programme: People Living with Disabilities (PWD) Learnership – Long Term Insurance
Business Unit: Discovery Health (WCP Service Team)
Job Type: Learnership (Full-time Training Programme)
Industry: Financial Services / Medical Aid / Insurance
Location: South Africa
Qualification: FETC: Long Term Insurance (NQF Level 4)
Date Posted: 6 August 2026

About Discovery

Discovery is one of South Africa’s leading financial services organisations, offering medical aid, health insurance, life insurance, investments, banking, and wellness solutions. The company is committed to improving people’s health and protecting their financial well-being through innovation and exceptional customer service.

This learnership is aimed at empowering young people living with disabilities by providing nationally recognised training and valuable workplace experience.

About the Learnership

The Discovery PWD Learnership combines structured classroom learning with practical workplace training, allowing participants to gain real-world experience while working toward the Further Education and Training Certificate (FETC): Long Term Insurance, NQF Level 4.

Learners will receive exposure to Discovery’s customer service environment while developing technical, administrative, communication, and insurance-related skills.

Learning Outcomes

During the programme, learners may gain knowledge in:

  • Long-term insurance principles
  • Medical aid administration
  • Customer relationship management
  • Claims processing
  • Health benefits administration
  • Telephone and email etiquette
  • Professional communication
  • Business administration
  • Data capturing and record management
  • Microsoft Office applications
  • Compliance and confidentiality
  • Workplace professionalism

Workplace Experience

Learners may rotate through various customer service functions including:

  • Medical aid client servicing
  • Call centre support
  • Member queries
  • Claims administration
  • New business support
  • Policy administration
  • General customer care
  • Back-office administration

Key Responsibilities

Successful learners may be required to:

  • Assist customers with medical aid enquiries
  • Respond to telephone and email enquiries professionally
  • Capture customer information accurately
  • Process claims and administrative requests
  • Maintain confidential client records
  • Deliver excellent customer service
  • Meet quality and productivity standards
  • Participate in training sessions and assessments
  • Work collaboratively within a team
  • Follow Discovery policies and procedures

Minimum Requirements

Applicants must have:

  • Grade 12 (Matric)
  • Mathematics: Minimum Level 4 (50%) or
  • Mathematical Literacy: Minimum Level 5 (60%)
  • English: Minimum Level 4 (50%)
  • Second language: Minimum Level 4 (50%)
  • Basic computer literacy
  • Knowledge of MS Excel
  • Knowledge of MS Outlook

Advantageous Qualifications

  • Incomplete tertiary qualification
  • Previous exposure to customer service
  • Good administrative skills

Required Competencies

  • Strong verbal and written communication
  • Customer-focused attitude
  • Professional behaviour
  • Good interpersonal skills
  • Critical thinking
  • Problem-solving ability
  • Time management
  • Attention to detail
  • Organisational skills
  • Ability to work under pressure
  • Ability to work independently
  • Teamwork
  • Willingness to learn
  • Positive attitude
  • Adaptability

Eligibility Criteria

Applicants must:

  • Be living with a disability
  • Be between 18 and 25 years old
  • Be unemployed
  • Not currently be studying after Matric
  • Not have completed any previous learnership
  • Be available for the full duration of the programme
  • Have good written and spoken English communication skills

Benefits of the Learnership

Successful learners will receive:

  • Nationally recognised FETC: Long Term Insurance (NQF Level 4) qualification
  • Practical workplace experience
  • Industry-relevant training
  • Mentorship and coaching
  • Improved employability
  • Professional workplace exposure
  • Opportunity to develop customer service and insurance skills
  • Potential career opportunities within the financial services industry

Who Should Apply?

This opportunity is ideal for:

  • Matric graduates living with disabilities
  • School leavers seeking workplace experience
  • Young people interested in insurance and healthcare administration
  • Individuals looking to build a long-term career in financial services

Employment Equity

Discovery is committed to transformation and Employment Equity. Applications from suitably qualified people living with disabilities are strongly encouraged and will be considered in line with the company’s Employment Equity Plan.

How to Apply

Applications must be submitted online through the official Discovery Careers portal.

Prepare the following documents before applying:

  • Updated CV
  • Certified copy of your South African ID
  • Certified Matric certificate
  • Certified academic records (if applicable)
  • Proof of disability (where required)
  • Any additional supporting qualifications

Search for “PWD Learnership – Long Term Insurance (Discovery Health)” on the Discovery Careers website and complete the online application before the position closes.

Apply Here