Anglo American Customer Engagement Administrator Vacancy 2026

is inviting applications for the position of Customer Engagement Administrator within its Global Shared Services (GSS) division. This permanent opportunity is based in Kathu, Northern Cape, and is suited to candidates with HR, payroll, employee services, or customer support experience who enjoy working in a fast-paced environment.

As part of the Global Shared Services team, you will be responsible for delivering high-quality HR and payroll support to employees, resolving workplace queries, processing employee documentation, and ensuring excellent customer service across multiple business functions.

Job Overview

Position: Customer Engagement Administrator
Company: Anglo American
Business Unit: Global Shared Services (GSS)
Location: Kathu, Northern Cape, South Africa
Employment Type: Permanent
Experience Level: Entry Level
Reference Number: REF80531K
Closing Date: 31 July 2026

About Global Shared Services (GSS)

Global Shared Services is a key part of Anglo American, providing Finance and People Services support across the company’s global operations. The division focuses on:

Delivering exceptional customer service.
Improving business processes through technology.
Supporting employees across multiple business units.
Building efficient and reliable HR and payroll services.
Promoting collaboration, innovation, and continuous improvement.

Main Purpose of the Role

The Customer Engagement Administrator serves as the first point of contact for employees requiring HR and payroll assistance. The successful candidate will provide accurate information, resolve employee enquiries, verify HR documentation, process payroll-related requests, and ensure that all services are delivered professionally and within agreed service levels.

Key Responsibilities

Customer Service

Deliver outstanding customer service through the Walk-In Centre and Contact Centre.
Handle employee, management, HR, and former employee enquiries.
Build positive relationships with customers through professional communication.
Help employees use HR self-service systems effectively.
Educate employees about available HR and payroll services.
Ensure customer expectations are managed professionally.

HR Administration

Receive and verify HR documentation.
Validate payroll forms before processing.
Check documentation for accuracy and compliance.
Submit approved documentation for processing.
Scan and archive payroll documents.
Maintain accurate employee records.

Payroll Support

Process payroll-related requests.
Reprint payslips and payroll documents.
Print and distribute monthly salary statements.
Verify payroll information before submission.
Escalate payroll issues where necessary.

Employee Query Resolution

Record all employee queries accurately.
Investigate and resolve first-line HR and payroll issues.
Escalate complex matters to specialist teams.
Monitor outstanding cases until resolution.
Provide feedback to employees within service level agreements.

Recruitment and Onboarding Support

Assist with employment documentation.
Coordinate pre-employment medical examinations.
Contact successful candidates regarding starting dates.
Arrange induction logistics.
Assist employees with employment contracts and onboarding documentation.
Coordinate company asset allocation for new employees.

Employee Exit Administration

Process employee termination documentation.
Coordinate exit paperwork with HR.
Verify completed documentation.
Submit termination documents for processing.
Provide guidance on exit procedures where required.

Probation Administration

Prepare permanent appointment letters.
Coordinate documentation with HR Business Partners.
Ensure appointment records are processed correctly.

Stakeholder Management

Work closely with HR teams.
Build relationships with Payroll and Employee Data Management teams.
Ensure smooth workflow between departments.
Support service improvement initiatives.
Maintain compliance with company policies and procedures.

Minimum Requirements

Qualifications

Grade 12 (Matric).
HR or Payroll qualification.
Recognition of Prior Learning (RPL) will be considered.

Experience

2–4 years’ experience in HR, Payroll, or Employee Services.
Experience working in a customer service environment.
Experience using HR administration systems.

Technical Knowledge

SAP 409.
SAP Fusion.
HR query management systems.
Microsoft Office applications.

Skills and Competencies

Successful candidates should demonstrate:

Excellent communication skills.
Strong customer service orientation.
Administrative accuracy and attention to detail.
Problem-solving ability.
Time management skills.
Professionalism and confidentiality.
Ability to multitask.
Teamwork and collaboration.
Good organisational skills.
Ability to work under pressure.

Why Work for Anglo American?

Employees enjoy a wide range of benefits, including:

Competitive salary.
Comprehensive employee benefits.
Career growth opportunities.
Internal promotion opportunities.
Technical and leadership development programmes.
Continuous learning and training.
Inclusive and diverse working environment.
Modern digital HR systems.
International career opportunities.
Strong health and safety culture.
Stable employment with one of the world’s leading mining companies.

About Anglo American

Anglo American is one of the world’s largest diversified mining companies, producing essential metals and minerals including iron ore, copper, nickel, diamonds, manganese, steelmaking coal, and crop nutrients. Through innovation and technology, the company supports industries worldwide while maintaining a strong commitment to sustainability, employee wellbeing, safety, and community development.

How to Apply

Applications must be submitted online through the official Anglo American Careers website before 31 July 2026. Applicants should upload an updated CV together with all required supporting documents.

Apply Here