ADMIN CLERK (B3) – AVBOB Broker Division

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ADMIN CLERK (B3) – AVBOB Broker Division | Durbanville, Western Cape

Company:
Position: Admin Clerk (B3)
Location: Durbanville, Western Cape, South Africa
Department: Alternative Distribution Administration (Broker Division)
Reference Number: AC/Brokers/WCd
Employment Type: Permanent
Salary: Market Related
Positions Available: 1
Closing Date: Not specified

About AVBOB

AVBOB is one of South Africa’s oldest and most respected mutual assurance societies, serving communities for more than 100 years. The company is committed to delivering exceptional customer service while creating opportunities for employees to grow in a stable, professional, and values-driven environment.

About the Role

The Admin Clerk will provide comprehensive administrative support to the Broker Division, ensuring that office operations run efficiently. The successful candidate will interact with clients, brokers, and colleagues while maintaining accurate records, processing documentation, and supporting day-to-day business activities.

This position is ideal for someone who is highly organized, customer-focused, and able to manage multiple administrative responsibilities in a busy office.

Key Responsibilities

  • Welcome clients and visitors professionally at reception.
  • Operate the switchboard and transfer calls accurately.
  • Provide excellent customer service to clients and brokers.
  • Prepare, type, edit, and format business correspondence and documents.
  • Capture information accurately on internal systems.
  • Scan, upload, and electronically file important documents.
  • Maintain confidential client records and filing systems.
  • Perform general office administration and clerical duties.
  • Assist with incoming and outgoing correspondence.
  • Handle petty cash according to company procedures.
  • Support the Broker Division with daily administrative tasks.
  • Maintain clean and organised office records.
  • Ensure documents are stored securely and comply with company policies.
  • Assist colleagues with administrative requests when required.

Minimum Requirements

  • Grade 12 (Matric).
  • 1–2 years of relevant office administration experience (advantageous).
  • Previous reception or customer service experience will be beneficial.
  • Experience in an insurance, financial services, or broker environment is an added advantage.

Required Skills

  • Strong administrative abilities.
  • Computer literacy (Microsoft Word, Excel, Outlook, and general office systems).
  • Excellent verbal and written communication skills.
  • Professional telephone etiquette.
  • Good interpersonal and customer service skills.
  • Strong organisational skills.
  • Effective time management.
  • High level of accuracy and attention to detail.
  • Ability to prioritise multiple tasks.
  • Confidentiality and professionalism.
  • Ability to work independently and within a team.

Personal Attributes

The ideal candidate should be:

  • Friendly and approachable.
  • Professional in appearance and conduct.
  • Reliable and dependable.
  • Honest and trustworthy.
  • Well organised.
  • Customer-focused.
  • Able to work under pressure.
  • Adaptable and willing to learn.
  • Positive with a strong work ethic.

Benefits of Working at AVBOB

  • Permanent employment.
  • Market-related remuneration.
  • Opportunity to work for a trusted company with over a century of success.
  • Stable working environment.
  • Career growth and development opportunities.
  • Supportive and professional team culture.

Who Should Apply?

This opportunity is suitable for candidates with administration experience who enjoy office support, client interaction, record management, and ensuring daily operations run efficiently. It is also an excellent opportunity for individuals looking to build a long-term administrative career within South Africa’s insurance industry.

Application Tips

To improve your chances of success:

  • Ensure your CV is updated with your latest administrative experience.
  • Highlight reception, switchboard, filing, data capturing, and customer service experience.
  • Include proficiency in Microsoft Office applications.
  • List any experience handling confidential documents or petty cash.
  • Attach certified copies of your Grade 12 certificate and any relevant qualifications if requested.

Job Summary

Position Admin Clerk (B3) Company AVBOB Location Durbanville, Western Cape Employment Type Permanent Experience 1–2 years administration experience advantageous Qualification Grade 12 (Matric) Salary Market Related Department Alternative Distribution Administration Reference Number AC/Brokers/WCd Closing Date Not specified

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