AVBOB Clerk (Temporary) Vacancies 2026 – x9 Post

by

AVBOB Clerk (Temporary) Vacancies 2026 – 9 Positions Available in Centurion

Company

AVBOB

Position

Clerk (Temporary)

Location

Centurion, Gauteng, South Africa

Department

Contact Centre

Reference Number

100TEMP57-65

Job Type

Temporary

Industry

Insurance

Number of Positions

9

Salary

Market Related

Closing Date

Not Specified

About AVBOB

AVBOB is one of South Africa’s leading mutual assurance societies, providing funeral insurance, funeral services, and financial products to millions of clients nationwide. With over a century of service, AVBOB is recognised for its commitment to customer care, integrity, employee development, and delivering quality financial solutions.

The organisation is seeking experienced and customer-focused individuals to join its Contact Centre team in Centurion. This is an excellent opportunity for candidates with life insurance experience who enjoy helping clients, solving problems, and working in a fast-paced customer service environment.

Purpose of the Role

The Clerk will provide professional customer support by handling policy-related enquiries, processing policy administration requests, maintaining accurate customer records, and ensuring all transactions comply with insurance regulations and company procedures. The successful candidate will play a key role in maintaining excellent customer relationships while ensuring efficient policy servicing.

Key Responsibilities

Successful candidates will be responsible for:

  • Answering incoming customer calls professionally and efficiently.
  • Assisting clients with policy enquiries and account information.
  • Processing new business application requirements.
  • Following up on outstanding documentation.
  • Providing claim enquiry numbers to branches.
  • Assisting with unpaid claims and claim-related follow-ups.
  • Referring potential sales opportunities to the Direct Marketing Department.
  • Managing debtor enquiries, refunds, and outstanding accounts.
  • Following up on unpaid premiums and defaulted payments.
  • Investigating incorrect premium deductions.
  • Processing policy amendments and servicing requests.
  • Adding or removing insured members and dependants.
  • Updating child benefits and beneficiary information.
  • Processing reinstatements and policy reactivations.
  • Applying annual inflation adjustments where applicable.
  • Processing paid-up policy amendments.
  • Handling cessions and stop payment requests.
  • Updating banking details and payment methods.
  • Providing policy documents and policy value information.
  • Assisting authorised brokers with policy information.
  • Recording customer consent accurately.
  • Maintaining complete electronic customer records.
  • Verifying supporting documentation before processing requests.
  • Ensuring compliance with FAIS legislation and company policies.
  • Protecting confidential client information.
  • Escalating complex customer matters where necessary.
  • Delivering excellent customer service at all times.

Minimum Requirements

Applicants should have:

  • Grade 12 (Matric).
  • 140 Long-Term FAIS Credits.
  • Minimum of 3 years’ experience in the Life Insurance industry.
  • Experience in policy servicing and policy maintenance.
  • Contact centre or client service experience.
  • RE5 qualification (advantageous).
  • Computer literacy.
  • Good understanding of insurance products and policy administration.
  • Excellent telephone etiquette.
  • Strong communication skills.
  • Ability to work independently.
  • Strong organisational skills.
  • Attention to detail.

Knowledge and Experience

The ideal candidate should demonstrate knowledge of:

  • Life insurance administration
  • Policy servicing processes
  • Customer relationship management
  • FAIS regulatory requirements
  • Insurance compliance procedures
  • Claims administration
  • Policy amendments
  • Customer record management
  • Contact centre operations
  • Confidential information handling

Skills and Competencies

AVBOB is looking for candidates with:

  • Outstanding customer service skills
  • Excellent verbal and written communication
  • Professional telephone manner
  • Problem-solving ability
  • Analytical thinking
  • Time management
  • Multitasking skills
  • Teamwork
  • Accuracy and attention to detail
  • Decision-making ability
  • Ability to work under pressure
  • Positive attitude
  • High ethical standards
  • Reliability and accountability

What AVBOB Offers

Employees joining AVBOB can expect:

  • Market-related salary.
  • Valuable experience with one of South Africa’s most respected insurance companies.
  • A professional and supportive work environment.
  • Continuous learning and employee development opportunities.
  • Exposure to modern insurance administration systems.
  • Career growth opportunities within the organisation.
  • A culture focused on service excellence, integrity, and teamwork.

Who Should Apply?

This opportunity is ideal for experienced insurance administrators, customer service consultants, call centre agents, policy administrators, client service officers, insurance clerks, and professionals with life insurance experience looking to further their careers in the financial services sector.

Apply Here