Administrator: Service Advisor (Non-Technical) – Mercedes-Benz

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Administrator: Service Advisor (Non-Technical) – Mercedes-Benz (MBPC Multi Rustenburg)

Apply Now for the Administrator: Service Advisor Vacancy at Motus Mercedes-Benz in Rustenburg, North West

Motus Corporation is currently recruiting for an experienced and customer-focused Administrator: Service Advisor (Non-Technical) to join its Mercedes-Benz dealership team in Rustenburg. This permanent opportunity is ideal for candidates with strong administrative skills, customer service experience, and the ability to thrive in a fast-paced automotive environment.

Job Overview

As an Administrator: Service Advisor, you will serve as a key point of contact between customers and the dealership’s service department. The successful candidate will be responsible for coordinating service bookings, managing customer enquiries, processing administrative documentation, and ensuring a smooth customer experience throughout the vehicle servicing process.

Position Details

Company: Motus Corporation
Division: Retail
Business Unit: Mercedes-Benz
Position: Administrator: Service Advisor (Non-Technical)
Location: Rustenburg, North West, South Africa
Employment Type: Permanent
Industry: Automotive
Functional Area: Customer Service
Experience Level: Mid-Senior
Closing Date: 14 July 2026

Key Responsibilities

  • Schedule and manage vehicle service appointments.
  • Welcome customers and provide professional assistance.
  • Communicate service progress and provide timely updates.
  • Maintain accurate customer and vehicle records.
  • Coordinate with workshop and service teams to ensure efficient workflow.
  • Handle customer queries, complaints, and service-related concerns.
  • Process invoices, payments, and billing enquiries.
  • Ensure all service documentation is completed accurately.
  • Follow up with customers after service completion.
  • Support dealership operations through effective administration.
  • Maintain high levels of customer satisfaction and retention.
  • Assist with daily reporting and record-keeping activities.

Minimum Requirements

  • Grade 12 (Matric) or equivalent qualification.
  • Minimum of 2 years’ experience in customer service or administration.
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Computer literacy, including Microsoft Office applications.
  • Ability to work under pressure and meet deadlines.
  • Professional appearance and customer-oriented attitude.
  • Strong attention to detail and accuracy.
  • Automotive dealership experience will be advantageous.

Skills and Competencies

Successful candidates should demonstrate:

  • Customer service excellence
  • Administrative efficiency
  • Time management skills
  • Problem-solving ability
  • Teamwork and collaboration
  • Professional communication
  • Attention to detail
  • Adaptability in a busy work environment

Why Join Motus Mercedes-Benz?

Motus is one of South Africa’s leading automotive groups, representing some of the world’s most respected vehicle brands. Working with Mercedes-Benz provides employees with exposure to premium automotive services, professional development opportunities, and a dynamic dealership environment focused on delivering exceptional customer experiences.

How to Apply

Interested candidates should submit their applications before the closing date of 14 July 2026 through the Motus Corporation careers portal.

Apply Here