RAF Customer Experience Centre Internship Programme 2026

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Road Accident Fund (RAF) Customer Experience Centre Internship Programme 2026 (4 Positions)

Company: Road Accident Fund (RAF)
Job Title: Customer Experience Centre (CEC) Intern
Reference Number: 6644
Employment Type: Internship (18 Months)
Division: 3300
Job Grade: IN
Location:

  • Mafikeng – 1 Position
  • Polokwane, Limpopo – 1 Position
  • Nelspruit, Mpumalanga – 2 Positions

Annual Stipend: R96,000 (Paid Monthly)
Closing Date: 14 July 2026

About the Road Accident Fund (RAF)

The Road Accident Fund (RAF) is a South African public entity established to provide compulsory social insurance cover to all road users within South Africa. The organisation offers financial compensation and support to people who are injured or to the dependants of individuals who lose their lives in motor vehicle accidents.

Through its services, RAF aims to provide timely financial relief, promote rehabilitation, and improve the quality of life for accident victims while contributing to safer roads across South Africa.

About the Internship Programme

The RAF Customer Experience Centre (CEC) Internship Programme has been developed to equip unemployed graduates with practical workplace experience in customer service, claims administration, public service, and office operations.

Successful candidates will participate in an 18-month structured internship programme, working alongside experienced professionals while receiving mentorship, practical training, and exposure to the daily operations of the Road Accident Fund.

The programme is specifically designed to improve graduate employability by bridging the gap between academic learning and real workplace experience.

Internship Purpose

The internship aims to:

  • Develop practical workplace skills.
  • Improve graduates’ employability.
  • Provide exposure to public sector operations.
  • Build customer service and administrative experience.
  • Prepare graduates for permanent employment opportunities.

Areas of Practical Training

Interns will receive hands-on experience in several operational areas, including:

Customer Consultation

  • Assisting claimants with enquiries.
  • Providing guidance regarding RAF claims.
  • Explaining claims processes and documentation requirements.
  • Supporting regional outreach programmes.

Claims Registration

  • Registering new claims.
  • Capturing applicant information.
  • Verifying submitted documents.
  • Validating claims before processing.

Claims Assessment (Merits)

  • Assisting in evaluating accident circumstances.
  • Determining possible RAF liability.
  • Supporting claims investigations.
  • Maintaining accurate records.

Administration Support

  • Filing and record management.
  • Data capturing.
  • Preparing administrative documents.
  • Updating claims information.
  • General office support.

Minimum Requirements

Applicants must possess:

  • Grade 12 (Matric) Certificate.
  • National Diploma or Bachelor’s Degree (NQF Level 7).
  • South African Identity Document.
  • Academic Transcript.
  • Updated Curriculum Vitae (CV).
  • Motivational Letter (Maximum three pages).

All supporting documents must be certified.

Skills and Competencies

Successful candidates should demonstrate:

  • Excellent verbal communication skills.
  • Good written communication.
  • Customer service orientation.
  • Strong interpersonal skills.
  • High level of professionalism.
  • Attention to detail.
  • Ability to work independently and within a team.
  • Good organisational skills.
  • Time management.
  • Computer literacy (Microsoft Office).
  • Ability to prioritise workload.
  • Willingness to learn.
  • Positive attitude.
  • Integrity and accountability.

Eligibility Requirements

Applicants must:

  • Be South African citizens.
  • Be between 18 and 25 years old.
  • Be unemployed at the time of application.
  • Never have worked in the relevant field.
  • Never have participated in a similar internship programme.
  • Never have previously served as an intern.
  • Be available for the full 18-month internship period.
  • Successfully pass security vetting.

Important Application Instructions

Applicants should note the following:

  • Only the first 100 applications received will be considered.
  • Applications without an academic transcript will not be considered.
  • Clearly indicate the province and Reference Number (6644) in the application subject line.
  • Each applicant may apply for a maximum of three RAF internship opportunities, with separate applications for each reference number.
  • Any applicant found to have previously completed an internship and failed to disclose this information will be disqualified.
  • Foreign qualifications must be evaluated by the South African Qualifications Authority (SAQA) before application.

Employment Equity

The Road Accident Fund is committed to Employment Equity and transformation. Preference will be given to suitably qualified candidates in line with the organisation’s Employment Equity Plan, including persons with disabilities where applicable.

Why Join the RAF Internship Programme?

This internship offers graduates an excellent opportunity to:

  • Gain valuable public sector work experience.
  • Build professional customer service skills.
  • Learn claims administration processes.
  • Develop administrative and communication skills.
  • Work with experienced professionals.
  • Strengthen future employment prospects.
  • Receive a monthly stipend while completing the programme.

Closing Date

14 July 2026

Late or incomplete applications will not be considered.

Applicants who do not receive feedback within six weeks after the closing date should regard their applications as unsuccessful.

Apply Here