Admin Clerk / Receptionist – Lancet

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Lancet Laboratories Vacancy: Admin Clerk / Receptionist (East Rand – Roseacres)

Lancet Laboratories has published an exciting job opportunity for an Admin Clerk / Receptionist based in East Rand – Roseacres. This permanent position is ideal for entry-level professionals seeking to build a career in the medical pathology environment.
Below are the complete details, key performance areas, and requirements extracted from the official vacancy listing

Job Overview

  • Position Title: Admin Clerk / Receptionist
  • Employment Type: Permanent
  • Reference Number: 1164919
  • Location: East Rand – Roseacres
  • Closing Date: 06 June 2026
  • Remuneration: Compensation is commensurate with qualification and experience level.

Job Summary

The successful candidate will administer the receiving, capturing, and distribution of all samples to ensure correct information is obtained and recorded, and to facilitate the speedy processing of samples in terms of service objectives.

Minimum Criteria & Experience Required

Education & Qualifications

  • Grade 12 or relevant NQF level 4 qualification.
  • A relevant BSc Degree is advantageous.

Experience

  • 0-1 Years of relevant working experience (Entry-level / Graduate friendly).

Relevant Job Knowledge

  • Computer literacy.
  • Familiarity with Laboratory Information Systems (LIS).
  • Understanding of organizational policy and procedures.

Key Performance Areas (KPAs)

As an Admin Clerk / Receptionist at Lancet Laboratories, your day-to-day responsibilities will include:

  • Sample Administration: Administering the sorting and distribution of samples according to set standard operating procedures (SOPs) to ensure correct and prioritized channeling of specimens to various laboratories/sites.
  • Registration & Data Entry: Processing sample registration (“logging”) and queries according to set standard operating procedures.
  • Dispatch Management: Ensuring the dispatching of specimens for processing in accordance with prescribed standard operating procedures; monitoring progress and filing reports, including handling queries and report delivery within the prescribed turnaround time.
  • Hospital Rounds: Performing hospital rounds to distribute reports and collect submitted samples for processing in accordance with relevant standard operating procedures.
  • Customer Service & Queries: Handling and referring administrative queries and customer complaints to ensure timely resolution and responses.
  • Logistics Tracking: Tracking the progress of sample delivery by couriers to ensure specimens are received by the designated laboratory, processed, and results returned timeously in compliance with SOPs.
  • Process Improvement: Investigating bottlenecks in pre-analytical laboratory processes and ensuring timely resolution of challenges.
  • Housekeeping: Ensuring basic housekeeping in own working area, including suitable cleaning and preparation of equipment according to set standard operating procedures.
  • Inventory Control: Monitoring stock levels and ordering additional stock to ensure the availability of required materials at all times, as well as ensuring delivery of stock to doctors’ rooms.
  • Professional Representation: Representing the organization by applying the principles of customer care in the medical pathology field; interacting professionally and ethically with medical professionals and staff.
  • Front Desk & Reception Management: Managing the reception area, providing relevant information, and directing clients to relevant departments while delivering excellent customer service.
  • Financial Administration: Receiving cash from patients and ensuring the banking of monies in accordance with relevant standard operating procedures.
  • Incident Logging: Reporting incidents, logging customer complaints and problem solutions, and reading documents and actioning tasks on the laboratory information management system in compliance with organizational policy.
  • Scanning & Archiving: Preparing and scanning patient forms onto the laboratory scanning system (Oculas) and resolving scanning incompletes according to set standard operating procedures.
  • Compliance: Adhering to Lancet uniform protocols as set out in standard operating procedures.

Required Competencies

To excel in this role, candidates must demonstrate the following skills and attributes:

  • Ability to cope with nervous / distressed patients
  • Ability to work in a pressured environment
  • Ability to work as part of a team
  • Adherence to company dress code
  • Administrative skills
  • Attention to detail
  • Strong communication skills
  • Confidentiality / Sensitivity
  • Customer orientation
  • Empathy and patience
  • Flexibility and strong interpersonal skills
  • Telephone etiquette
  • Business numeracy

Special Requirements

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