Servicing Administrator – Discovery Corporate & Employee Benefits

Location: South Africa
Job Type: Full-Time
Department: Administration & Office Support
Posted: 17 June 2026

Servicing Administrator Job Opportunity at Discovery

Discovery Corporate & Employee Benefits is seeking a highly organized and detail-oriented Servicing Administrator to join its team. This role is ideal for professionals with experience in Group Life Administration who are passionate about delivering excellent client service and ensuring smooth policy administration processes.

About Discovery

Discovery is a leading financial services organization dedicated to making people healthier and enhancing and protecting their lives. Through innovation and a purpose-driven culture, Discovery empowers employees to grow professionally while making a meaningful impact on society.

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Key Responsibilities

As a Servicing Administrator, you will be responsible for:

• Processing annual reviews and rate changes on Group Risk policies.
• Managing policy renewals and ensuring accurate system processing.
• Comparing review reports and renewal reports to identify discrepancies.
• Liaising with Pricing, Systems, Billing teams, Brokers, and Servicing Consultants.
• Resolving rate-related queries and administrative issues.
• Monitoring system-generated renewals and escalating errors when necessary.
• Compiling weekly progress reports and tracking service level agreements (SLAs).
• Distributing MBS communications to brokers.
• Assisting with monthly and wrap-up commission processing.
• Supporting colleagues and contributing to team objectives.

Requirements

Educational Qualifications

• NQF Level 6 qualification.

Experience

• 3–5 years of experience in a Group Life Administration environment.
• Strong understanding of policy servicing, renewals, and rate reviews.
• Intermediate proficiency in Microsoft Office applications.
• Excellent written and verbal communication skills in English.

Desired Skills and Attributes

Successful candidates should demonstrate:

• Strong customer service orientation.
• High sense of urgency and accountability.
• Excellent interpersonal and communication skills.
• Emotional intelligence (EQ).
• Problem-solving and decision-making abilities.
• Initiative and self-motivation.
• Ability to work independently and within a team.
• Strong organizational and administrative skills.
• Sound judgment and attention to detail.

Why Join Discovery?

• Work for one of South Africa’s leading financial services companies.
• Be part of an innovative and purpose-driven organization.
• Opportunities for career growth and professional development.
• Inclusive workplace that supports diversity and equal opportunities.
• Collaborative and high-performance working environment.

Employment Equity

Discovery is committed to transformation and diversity. The company’s Employment Equity Plan and targets will be considered during the recruitment process. Applications from persons with disabilities are encouraged.