Team Leader Administration & Support – Claims and Underwriting
Company: Discovery
Business Unit: Discovery Corporate & Employee Benefits
Department/Function: Administration and Office Support
Date Posted: 25 August 2026
Qualification: NQF Level 6
Experience: Minimum 5 years in Employee Benefits – Group Risk
About Discovery
Discovery is a leading financial services organisation committed to making people healthier, enhancing their lives and protecting their financial wellbeing.
The company promotes innovation, personal development and meaningful change through a dynamic working environment.
About Discovery Corporate & Employee Benefits
Discovery Corporate & Employee Benefits provides employee benefit solutions designed to help organisations create healthier and wealthier workforces.
The business focuses on retirement savings, life insurance and employee benefit solutions for companies and their employees.
Job Purpose
The Team Leader Administration and Support – Claims and Underwriting will be responsible for managing and supervising a team to ensure the effective and efficient operation of the annuity claims department.
The role will involve leading operational activities, managing workflow, supporting strategic initiatives, overseeing resources and ensuring that the team consistently meets service delivery and efficiency standards.
Key Responsibilities
The successful candidate will be responsible for:
- Managing daily workflow allocation and monitoring across Claims and Underwriting.
- Ensuring daily registers are updated accurately for reporting purposes.
- Supporting the onboarding of new schemes and installation processes.
- Authorising and second-assessing claims within delegated limits.
- Providing technical and training support to new team members.
- Conducting on-floor training and upskilling employees.
- Signing off competency profiles.
- Facilitating daily stand-up meetings.
- Monitoring claims and underwriting service-level agreements.
- Monitoring DPMO, SLA and SPS performance and identifying improvement opportunities.
- Assisting with complex queries and identifying root causes of errors.
- Leading or participating in agreed projects.
- Ensuring reminders, closed cases and suspensions are communicated efficiently and timeously.
- Handling escalated calls and queries while maintaining high service standards.
- Preparing and generating reports for the broader business.
- Overseeing resource planning and forecasting.
- Ensuring the team operates effectively and achieves service delivery and efficiency targets.
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Requirements
Education
- NQF Level 6 qualification.
Technical Skills
- Intermediate to advanced proficiency in Microsoft Office.
- Strong Excel, Outlook and Word skills.
Experience & Knowledge
- Experience specifically within Claims and Underwriting.
- Knowledge of Group Life products and processes.
- Experience in Claims and Underwriting processing.
- Minimum 5 years’ experience in Employee Benefits – Group Risk.
- 3–5 years’ knowledge of the Group Risk industry, including benefit usage and payments.
Employment Equity
Discovery’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process.
As an equal-opportunity employer, Discovery actively encourages and welcomes people with disabilities to apply.
How to Apply
Interested candidates should apply through the official Discovery careers platform and search for Team Leader Administration and Support – Claims and Underwriting.
Date Posted: 25 August 2026
Important: The supplied vacancy information does not specify a closing date, salary or location. Applicants should confirm these details on the official vacancy page before applying.