Position: Admin Clerk – Gen Recoveries & Liabilities (JG11)
Date: 2 April 2025
Location: Cape Town, Western Cape, South Africa
Company: Sanlam Group
CAREER OPPORTUNITY
Santam Claims: Legal Claims Solutions has a vacancy for an Outsourced Recoveries Service Consultant based in Bellville, Cape Town.
ROLE PURPOSE
The successful candidate will manage the administration of an outsourced recoveries portfolio, provide instructions to attorneys and debt collectors, and address the service needs of clients and brokers.
KEY RESPONSIBILITIES
- Prepare new handovers to attorneys.
- Appoint and coordinate external service providers, providing them with access to Santam’s systems and necessary claims documents.
- Manage diaries effectively in AJS or Claims Center (Claims System).
- Perform ad hoc tasks related to data validation and management information updates.
- Handle broker and client inquiries efficiently.
- Update notes on AJS/Claims Center.
- Maintain accurate claims profiles and segments.
- Liaise with brokers, administrators, underwriting teams, and other relevant stakeholders.
- Deliver excellent professional service to all internal and external parties.
QUALIFICATIONS & EXPERIENCE
- Matric (Grade 12)
- Minimum 2 years of experience in the insurance industry, with a focus on subrogation recoveries and indemnities
- Legal Secretary or Para-Legal qualification (advantageous)
- Knowledge of the Civil Litigation Process (advantageous)
REQUIRED SKILLS
- Strong client service orientation
- Investigative and information acquisition skills
- Time management and planning skills
- Strong communication skills (both verbal and written)
- Computer literacy, particularly in MS Office (Excel & Word)
- Telephonic communication skills
- Ability to work effectively in a team environment
COMPETENCIES
- Delivering results and meeting customer expectations
- Strong networking and relationship-building skills
- Data analysis and extraction
- Applying technical expertise
- Achieving personal work goals and objectives
- Ability to work under pressure in a high-volume environment
ABOUT THE COMPANY
Santam is the market leader in the general insurance industry in Southern Africa. While headquartered in South Africa, the company is expanding into emerging markets across Africa and Asia.
Santam’s success is driven by its commitment to clients, ensuring high-quality service delivery and insurance solutions.
The company embraces diversity and transformation, striving for an inclusive workforce that reflects the demographics of society. Employment equity is a key focus, and preference will be given to applicants from designated groups in line with Santam’s Employment Equity targets.
APPLICATION PROCESS
Interested and qualified candidates should submit the following documents:
- Cover letter
- CV (Curriculum Vitae)
- Salary expectations