SABS Agent: Call Centre Vacancy 2026

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SABS Agent: Call Centre Vacancy 2026 | Apply Before 5 August 2026

Looking for the latest call centre jobs in Pretoria? The South African Bureau of Standards (SABS) is recruiting a full-time Agent: Call Centre to join its Customer Engagement team in Pretoria, Gauteng. This opportunity is ideal for candidates with a qualification in customer service and at least one year of call centre or customer support experience.

If you have excellent communication skills, enjoy solving customer queries, and want to work for one of South Africa’s leading public institutions, this could be the perfect opportunity.

SABS Agent: Call Centre Job Overview

Company: South African Bureau of Standards (SABS)
Position: Agent: Call Centre
Reference Number: SAB260722-1
Job Type: Permanent | Full-Time
Department: Customer Engagement
Division: Customer Partnering
Location: Pretoria, Gauteng, South Africa
Job Grade: C2
Closing Date: 5 August 2026

About SABS

The South African Bureau of Standards (SABS) is the national standards authority responsible for developing and maintaining South African National Standards (SANS). SABS also provides testing, certification, inspection, and business assurance services to support quality, safety, and compliance across various industries.

Working at SABS offers employees opportunities for career growth in a professional environment that values innovation, accountability, integrity, and excellent customer service.

Purpose of the Position

The successful candidate will provide professional customer engagement services by handling customer enquiries through telephone, email, letters, and other communication channels. The goal is to resolve customer queries efficiently on the first contact while meeting service delivery targets and maintaining excellent customer satisfaction.

Minimum Requirements

To qualify for this position, applicants must have:

  • Diploma in Customer Relations, Customer Services, or a related qualification (NQF Level 5)
  • 1–2 years of experience in a Customer Service, Information Services, or Call Centre environment
  • Excellent verbal and written communication skills
  • Strong customer service and interpersonal skills
  • Computer literacy
  • Ability to work with CRM systems
  • Good administrative and organizational skills
  • Ability to multitask and work under pressure
  • Strong attention to detail
  • Problem-solving and conflict-resolution skills

Key Responsibilities

The successful applicant will be responsible for:

  • Answering incoming customer calls professionally
  • Responding to customer emails, letters, faxes, and other enquiries
  • Logging all customer interactions on the CRM system
  • Issuing service request reference numbers
  • Resolving customer enquiries during the first contact whenever possible
  • Escalating unresolved issues to the relevant departments
  • Monitoring customer requests until resolution
  • Updating customer records accurately
  • Providing administrative support to the Customer Engagement team
  • Following up on outstanding customer complaints
  • Coordinating with internal departments to resolve customer issues
  • Ensuring compliance with SABS policies and procedures
  • Supporting audit, governance, and risk management processes
  • Building positive relationships with customers and internal stakeholders
  • Participating in meetings and team activities when required

Skills and Competencies

Ideal candidates should demonstrate:

  • Customer-focused attitude
  • Excellent communication skills
  • Telephone etiquette
  • Time management
  • Problem-solving ability
  • Teamwork
  • Attention to detail
  • Professionalism
  • Administrative skills
  • Ability to meet deadlines
  • Computer proficiency
  • CRM system knowledge

Why Work at SABS?

Working at SABS comes with several benefits, including:

  • Permanent employment
  • Stable career with a respected national organisation
  • Professional development opportunities
  • Inclusive and diverse workplace
  • Exposure to customer engagement and business assurance services
  • Opportunity to contribute to national quality standards

Employment Equity

SABS is an Equal Opportunity Employer. Appointments will be made in accordance with the Employment Equity Act and the organisation’s Employment Equity Policy.

How to Apply

Interested applicants should submit their applications before the closing date.

Closing Date: 5 August 2026

Be sure to include the correct Reference Number: SAB260722-1 when applying.

Applications submitted after the closing date may not be considered.

Job Location

Pretoria, Gauteng, South Africa

Job Summary

  • Company: South African Bureau of Standards (SABS)
  • Position: Agent: Call Centre
  • Reference Number: SAB260722-1
  • Location: Pretoria, Gauteng
  • Job Type: Permanent
  • Experience: 1–2 years
  • Qualification: Diploma (NQF Level 5)
  • Closing Date: 5 August 2026
Apply Here