RAF Internship: Quality Assurance – Gauteng

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Road Accident Fund (RAF) Internship: Quality Assurance – Centurion, Gauteng

The Road Accident Fund (RAF) is inviting applications from eligible unemployed young graduates for a 12-month Quality Assurance Internship in Centurion, Gauteng. This internship opportunity is aimed at providing unemployed graduates with valuable workplace experience and exposure to quality assurance, claims administration, compliance, records management, reporting and general office administration.

Successful interns will gain practical experience in a professional environment while developing valuable skills that can support their future careers in Quality Assurance, Business Administration, Business Management, Law and related fields.

Internship Details

Company: Road Accident Fund (RAF)
Position: Internship: Quality Assurance
Reference Number: 6932
Division: 3300
Location: Centurion, Gauteng
Employment Type: Internship
Duration: 12 months
Age Requirement: 18–23 years
Job Posting Salary: R96,000.00
Stipend: Interns will be awarded a monthly stipend
Closing Date: 4 August 2026
Disability (EE Targeted Role): No

About the Road Accident Fund

The Road Accident Fund’s mission is to provide timely and equitable assistance to people affected by motor vehicle accidents. The organisation provides appropriate social benefits aimed at offering financial relief and supporting recovery for qualifying individuals.

Through this internship programme, RAF is committed to youth skills development by giving unemployed graduates an opportunity to gain practical, work-based experience.

Purpose of the Quality Assurance Internship

The successful candidates will be exposed to various activities within a claims and quality assurance environment. The internship will provide practical workplace experience in areas such as:

  • Quality assurance
  • Claims compliance
  • Claims administration
  • Office administration
  • Records and document management
  • Spreadsheet management
  • Reporting
  • Quality issue identification
  • Stakeholder communication
  • Client service administration

A verification process will be conducted to determine whether applicants have previously worked anywhere within the Republic of South Africa.

Key Performance Areas

As a Quality Assurance Intern, your duties may include:

  • Providing general office administration support.
  • Managing and maintaining documents and records.
  • Assisting with queries and complaints administration.
  • Reviewing claims for compliance with the RAF Act and internal guidelines.
  • Creating and maintaining spreadsheets.
  • Developing templates and checklists.
  • Identifying and reporting quality-related issues.
  • Reviewing trends to determine their relevance and accuracy.
  • Following up on action plans.
  • Preparing monthly reports.
  • Liaising with various internal and external stakeholders.
  • Supporting quality assurance-related activities.

Responsibilities

The successful intern will be expected to assist with:

  • Rendering administrative support services.
  • Maintaining appropriate and accurate records.
  • Developing knowledge and understanding of the claims-handling environment.
  • Gaining basic knowledge of claims processes and procedures.
  • Developing a basic understanding of Quality Assurance principles.
  • Supporting day-to-day administrative and quality-related functions.

Requirements

Applicants interested in the RAF Quality Assurance Internship should meet the following requirements:

  • Be between 18 and 23 years old.
  • Be unemployed.
  • Have a certified Grade 12/Matric certificate.
  • Possess a Bachelor’s Degree or Diploma in Law or a related qualification.
  • A qualification in Business Administration or Business Management may also be considered.
  • A Diploma or Certificate in Quality Management will be an added advantage.
  • Have basic computer skills, particularly in Microsoft Office.
  • Applicants must not have previously been employed in the field relevant to the internship.
  • Applicants must not have previously participated in an internship programme in the relevant field.
  • Applicants must not have previously served as an intern.
  • Be willing to undergo security vetting.

Documents Required

Applicants should prepare the following documents:

  • Short CV.
  • Motivational letter explaining why you should be considered.
  • Certified copy of your South African ID.
  • Certified copy of your academic transcript.
  • Certified Grade 12/Matric certificate.
  • Relevant qualification documentation.
  • Proof of SAQA evaluation for foreign qualifications, where applicable.

Important: Applications without an academic transcript will not be considered.

The CV and motivational letter should be limited to a maximum of 3 pages.

Skills and Competencies

The ideal candidate should demonstrate:

  • Good written communication skills.
  • Good verbal communication skills.
  • Strong interpersonal skills.
  • Attention to detail.
  • A willingness and potential to learn.
  • Self-motivation.
  • Basic MS Office computer skills.
  • Ability to prioritise tasks.
  • Basic client service skills.
  • Ability to work with documents and records accurately.
  • An interest in quality assurance and claims administration.

Who Should Apply?

This opportunity may be suitable for unemployed young graduates who have completed qualifications in:

  • Law
  • Business Administration
  • Business Management
  • Quality Management
  • Related fields

The internship is particularly suited to candidates seeking to gain their first meaningful workplace experience and develop practical skills in a structured organisational environment.

Important Application Instructions

Prospective applicants must follow the RAF application instructions carefully:

  1. Indicate the province and internship reference number in the subject line when required.
  2. Submit a short CV and motivational letter explaining why your application should be considered.
  3. The application documentation must not exceed 3 pages as specified by RAF.
  4. Ensure that your academic transcript is included, as applications without transcripts will not be considered.
  5. Applicants may apply for a maximum of 3 positions and must complete a separate application for each reference number.
  6. Applicants must be unemployed and must not have previously been employed in the relevant field of the internship.
  7. Applicants must not have previously participated in an internship programme in the relevant field.
  8. Applicants must disclose any previous internship experience where applicable.
  9. Applicants should be prepared to undergo security vetting.
  10. No hand-delivered applications will be accepted.

Employment Equity and Disability

The Road Accident Fund subscribes to the principles of employment equity, and preference may be given to groups that are underrepresented in terms of the organisation’s Employment Equity Plan.

RAF also subscribes to the principles of employment equity and gives preference to People with Disabilities.

Foreign Qualifications

Applicants with qualifications obtained outside South Africa are responsible for having their qualifications evaluated by the South African Qualifications Authority (SAQA) and must provide proof of the evaluation where required.

How to Apply for the RAF Quality Assurance Internship

Interested and suitably qualified candidates should submit their applications through the Road Accident Fund Careers site.

Reference Number: 6932
Position: Internship: Quality Assurance
Location: Centurion, Gauteng
Closing Date: 4 August 2026

Apply before the closing date and ensure that all required documents, including your academic transcript, are submitted.

Applicants who do not receive correspondence from RAF within six weeks after the closing date may consider their applications unsuccessful.

Please note: All prospective employees may be subjected to security vetting, and RAF reserves the right to verify the information provided by applicants.

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