PG Group Internal Sales Administrator x2 – Eastern Cape

Job Overview

PG Group is recruiting for two Internal Sales Administrator positions within its Shatterprufe® business. The successful candidates will provide sales and administrative support while ensuring customers receive efficient service and their orders are processed accurately and on time.

The role combines internal sales, customer service, order processing, administration, invoicing, reporting and delivery coordination. Candidates should be customer-focused, organised and able to work effectively in a sales-driven environment.

Job Details

Detail Information Company PG Group Business Unit Shatterprufe® Job Title Internal Sales Administrator x2 Number of Positions 2 Location Eastern Cape, South Africa Requisition IDs 3321 and 3322 Date Posted 14 August 2026 Industry Automotive / Manufacturing Job Function Internal Sales / Customer Service / Administration

About PG Group and Shatterprufe®

Shatterprufe® is a leading manufacturer and distributor of OE automotive and aftermarket replacement glass products.

The business manufactures genuine Shatterprufe® laminated windscreens and Armourplate® toughened automotive safety glass products. Its automotive glass plants produce millions of pieces of laminated and toughened glass for customers worldwide.

Shatterprufe® products are also installed by Original Motor Manufacturers in Southern Africa.

Main Job Purpose

The Internal Sales Administrator will be responsible for supporting the business in selling aftermarket stock through excellent customer service and effective sales administration.

The position contributes to the achievement of sales targets and the growth of market share by ensuring customers receive professional service, orders are processed correctly and products are delivered within agreed timeframes.

Main Responsibilities

Sales and Customer Service

• Provide professional and efficient service to customers.
• Support the sale of aftermarket stock.
• Promote products and services during daily customer interactions.
• Identify opportunities to up-sell relevant products and services.
• Assist with achieving established sales targets.
• Maintain positive and professional relationships with customers.
• Respond to customer requests and enquiries.
• Action and resolve customer-related queries promptly.
• Ensure customer satisfaction is maintained throughout the sales process.

Order Processing

• Receive and process customer orders.
• Ensure orders are captured correctly and timeously.
• Check order information for accuracy.
• Follow up on outstanding order requirements.
• Coordinate with relevant departments to ensure orders are fulfilled.
• Ensure customers receive their orders within agreed timeframes.

Administration and Invoicing

• Complete all administrative duties associated with the position.
• Process invoices accurately.
• Prepare and maintain required reports.
• Ensure documentation is completed correctly.
• Maintain accurate customer and sales information.
• Complete administrative tasks within agreed deadlines.
• Follow company procedures and processes.

Courier and Delivery Coordination

• Coordinate courier services for customer orders.
• Communicate with relevant service providers regarding deliveries.
• Monitor deliveries and follow up where necessary.
• Assist in resolving delivery-related queries.
• Ensure customer orders reach their destination within the agreed timeframe.

Stakeholder Relationships

• Develop and maintain effective relationships with key internal stakeholders.
• Build professional relationships with external customers and service providers.
• Work collaboratively with other departments to meet customer requirements.
• Communicate relevant information clearly and timeously.
• Support the wider sales team in achieving business objectives.

Staff Management and Development

The vacancy information also includes responsibilities relating to staff management, where applicable:

• Ensure staff are effectively managed.
• Apply performance and disciplinary procedures where required.
• Hold employees accountable for performance.
• Support employee development.
• Provide mentoring and guidance.
• Participate in talent management and Individual Development Plan processes.

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Critical Job Requirements

Education

• Grade 12.
• Marketing Diploma.

Experience

• At least 1 year of customer service or sales experience.

Technical Knowledge

• Knowledge of SAP.
• Computer literacy.
• Ability to work with administrative and sales systems.

Key Skills and Competencies

Applicants should demonstrate:

• Strong telephone etiquette.
• Good computer skills.
• Excellent customer service orientation.
• Strong interpersonal skills.
• Good listening skills.
• Diplomacy when dealing with customers and colleagues.
• Ability to plan and structure work effectively.
• Good communication skills.
• Ability to build and maintain relationships.
• Sales awareness and ability to identify opportunities.
• Strong attention to detail.
• Ability to manage multiple administrative tasks.
• Ability to work accurately under time pressure.
• Problem-solving ability.
• Professional and customer-focused approach.

Who Should Apply?

This position is suited to candidates who have a Grade 12 qualification, Marketing Diploma and at least one year of customer service or sales experience.

Candidates with SAP knowledge, strong telephone etiquette, good computer skills and a customer-focused approach would be well suited to the role.

The position may particularly appeal to candidates looking to develop their careers in internal sales, customer service, sales administration or the automotive industry.

Employment Equity

PG Group and its subsidiaries are committed to the principles of employment equity and are equal opportunity employers. Qualified applicants are considered fairly and in accordance with applicable employment equity principles.

Important Vacancy Information

Position: Internal Sales Administrator x2
Company: PG Group
Business: Shatterprufe®
Location: Eastern Cape, South Africa
Requisition IDs: 3321 and 3322
Posted: 14 August 2026
Minimum Education: Grade 12 + Marketing Diploma
Experience: 1 year customer service or sales experience
SAP: Required knowledge

Application note: Candidates should apply through the official PG Group careers platform and use the relevant requisition number when applying.