Old Mutual Service Centre Consultant (Contact Centre) Jobs 2026 – Apply Before 30 March
Old Mutual is recruiting Service Centre Consultants (Contact Centre Talent Pool) in Pinelands and Johannesburg. Apply before 30 March 2026.
Old Mutual Service Centre Consultant Jobs 2026 (Contact Centre Talent Pool)
A leading African financial services group, , is inviting applications for Service Centre Consultant – Contact Centre positions. These roles are part of a talent pool aimed at supporting customer service operations and delivering excellent client experiences.
Successful candidates will assist customers with enquiries, resolve issues, and provide guidance on products and digital services while maintaining high service standards.
Job Overview
- Position: Service Centre Consultant – Contact Centre (Talent Pool)
- Company:
- Locations: and , South Africa
- Job Type: Full-Time
- Application Deadline: 30 March 2026
Key Responsibilities
- Provide clear information about available financial products and services.
- Assist customers with enquiries, requests, and account-related questions.
- Process customer orders and service requests using internal systems.
- Record customer interactions and updates in CRM platforms.
- Help resolve issues such as service complaints or account concerns.
- Guide customers on using digital services, including the mobile app.
- Escalate complex cases (e.g., disputes, fraud-related issues, or legal matters) to relevant departments.
- Monitor and track complaint cases to ensure proper resolution.
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Customer Service Functions
- Understand customer needs by asking relevant questions.
- Provide support for banking requests, account information, and loan enquiries.
- Address customer complaints professionally and escalate when required.
- Maintain accurate data to support customer retention and service improvement.
Minimum Requirements
- Matric / NQF Level 4 qualification
- At least 6 months of customer service experience (hospitality, retail, banking, financial services, or similar sectors preferred)
- Strong English communication skills (CEFR B1 level)
- Basic digital literacy and ability to use computer systems
- Good typing speed and ability to multitask
- Basic understanding of credit card or banking services
Important Skills
- Customer service and relationship management
- Problem solving and logical thinking
- Attention to detail
- Complaint handling and issue resolution
- Digital customer engagement
Application Deadline
Applications close on 30 March 2026 at 23:59.
Candidates selected for this opportunity will contribute to delivering reliable customer support within one of Africa’s established financial services organisations.