FNB Community Advisor – Lynnwood, Pretoria

by

FNB is inviting applications for a Community Advisor position based in Lynnwood, Pretoria. This is a part-time opportunity within FNB’s Points of Presence (POP) team, focused on delivering excellent customer service, supporting sales activities and helping customers make effective use of digital and self-service banking channels.

Job Details

  • Employer: FNB
  • Position: Community Advisor
  • Location: Lynnwood, Pretoria, Gauteng
  • Employment Type: Part-time
  • Job Reference: R50482
  • Posted: 18 August 2026
  • Closing Date: 21 August 2026

About the Role

The Community Advisor plays an important frontline role in FNB’s Points of Presence network. The successful candidate will be responsible for serving customers promptly and professionally, understanding their needs and ensuring their requests are processed accurately and efficiently.

The role combines customer service, sales support, administration and digital enablement. The successful candidate will help customers move towards self-service and digital banking solutions while identifying opportunities to strengthen customer relationships and grow the active customer base.

Key Responsibilities

As a Community Advisor, your responsibilities will include:

  • Serve customers promptly and professionally.
  • Understand customers’ needs and process their requests accurately.
  • Deliver an excellent customer experience in line with FNB service standards.
  • Support net profit growth through effective sales and service.
  • Encourage customers to migrate from traditional transactions to self-service and digital channels.
  • Grow the active customer account base.
  • Identify and maximise cross-selling opportunities.
  • Track and influence sales activities to achieve predetermined targets.
  • Monitor service activities and improve service efficiencies.
  • Provide accurate and efficient administration.
  • Plan effectively and maintain accurate reports and information.
  • Check and verify transactions daily.
  • Ensure new business applications are processed and closed within required timelines.
  • Produce accurate sales and service statistics for management.
  • Comply with governance, legislative and audit requirements.
  • Follow FNB’s Golden Rules, processes and procedures.
  • Take responsibility for personal development and continuously improve your capabilities.

Minimum Qualification

Applicants must have:

  • Grade 12 / NQF Level 4 as a minimum qualification.

Preferred Qualification

An NQF Level 5 Certificate in one of the following areas would be advantageous:

  • Banking
  • Business Administration
  • Customer Service
  • Related fields recognised by FAIS

Experience Required

FNB requires 1–3 years of experience in customer-facing environments, service delivery or client support, preferably within financial services.

Skills and Competencies

You could be a strong candidate if you have:

  • Excellent communication skills.
  • Strong relationship-building abilities.
  • The ability to understand and respond to diverse customer needs.
  • Confidence in guiding customers towards digital and self-service solutions.
  • The ability to identify sales opportunities.
  • An understanding of customer service and portfolio growth.
  • High levels of accuracy and discipline.
  • Strong attention to detail.
  • Good organising and planning skills.
  • Effective time-management abilities.
  • A commitment to delivering consistently excellent service.
  • The ability to work effectively as part of a team.
  • Strong ethical and compliance awareness.
  • A proactive attitude towards personal development.

What FNB Offers

The position provides successful candidates with an opportunity to work in a customer-facing environment within the FNB Points of Presence network.

You can gain exposure to:

  • Customer engagement.
  • Digital banking enablement.
  • Frontline financial services.
  • Sales and service practices.
  • Operational excellence.
  • Ongoing learning and development.
  • A collaborative branch environment.

Who Should Apply?

This opportunity may suit candidates who are:

  • Customer-focused and passionate about excellent service.
  • Comfortable working towards performance targets.
  • Organised and detail-oriented.
  • Reliable and able to follow through on tasks.
  • Ethical and committed to compliance.
  • Team-oriented and able to build positive working relationships.
  • Interested in developing a career in banking and financial services.

Employment Equity

All appointments will be made in line with the FirstRand Group’s Employment Equity Plan.

FNB supports the recruitment and advancement of individuals with disabilities. Candidates may voluntarily disclose disability information. Such information will be treated confidentially unless disclosure is required by law.

Closing Date

Applications close: 21 August 2026

Applicants are encouraged to submit their applications before the closing date, as applications will not be accepted from the closing date onwards.

How to Apply

Interested and suitably qualified candidates should apply for the FNB Community Advisor – Lynnwood position using the official FNB careers platform.

When applying, ensure that your qualifications, experience and personal information are accurate and up to date.

Job Reference: R50482

Closing Date: 21 August 2026

Apply Here